At arenaflex, we're committed to delivering exceptional customer experiences through innovative technology solutions. As a forward-thinking company, we foster a dynamic and collaborative work environment where creativity and analytical thinking drive success. We're currently seeking an experienced Customer Service Representative to join our team in Seattle, WA. This role is fully onsite in downtown Seattle and offers a unique opportunity to work in a high-volume traffic environment, providing top-notch customer support via Live Chat, SMS messaging, email, and telephone.
**About arenaflex**
arenaflex is a leading provider of technology solutions, dedicated to empowering businesses and individuals to achieve their goals. Our team is passionate about delivering innovative products and services that make a real difference in people's lives. We're committed to fostering a culture of excellence, diversity, and inclusion, where every employee feels valued and empowered to succeed.
**Key Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Providing exceptional customer service to users via Live Chat, SMS messaging, email, and telephone, ensuring detailed records are maintained for all customer contacts.
* Managing high-volume traffic, handling up to 150 Live Chats (up to 4 concurrent), 20-30 SMS messages, 20-30 telephone calls, and 40-50 emails per shift.
* Reviewing customer accounts for possible fraudulent activity and taking appropriate action based on circumstances.
* Providing customer support to performers via email, ensuring detailed records are maintained for all performer contacts.
* Understanding and adhering to department policies, procedures, and escalation processes.
* Maintaining a high level of professionalism and respect with every interaction.
* Participating in special projects as needed.
**Requirements**
To succeed in this role, you'll need:
* At least 1 year of high-volume traffic experience in a call center environment.
* Proven ability to manage an average of 25 calls, 150 chats, and 30 emails per shift simultaneously.
* Excellent multitasking skills, with the ability to handle multiple interactions simultaneously.
* High energy and commitment to superior customer support.
* General computer/internet knowledge.
* Interpersonal, communication, customer service, and time management skills are imperative.
* Independent decision-making and good judgment are essential in every interaction.
* Strong written and verbal communication skills, with a clear and courteous writing and speaking style.
* Ability to identify, analyze, and solve problems.
* Punctuality and excellent attendance.
* Excellent organizational skills.
* Ability to operate telephone, computer hardware/software, including keyboard, 10-key, and sit for extended periods of time.
* Basic math skills (add, subtract, multiply, and divide).
**Benefits and Perks**
As a valued member of the arenaflex team, you'll enjoy:
* Employer-paid Medical, Dental, and Vision benefits.
* Life & Disability Insurance Coverage.
* Health Care FSA.
* Day Care FSA.
* 401(k) with a 50% contribution match (no limit).
* Vacation and PTO plan.
* Paid Holidays.
* Semi-Annual Profit Sharing.
* Our Customer Service Representatives have the potential to earn up to $8/hour over and above their base wage through our Compensation Incentive Program.
* Gym/Exercise Membership Reimbursement.
* $175 transportation Reimbursement ($100 of this may be used for home internet for remote and hybrid employees).
**Compensation**
A reasonable, good-faith estimate of the compensation range for this position is $23.00-$26.50 per hour (based on the shift). This position will also include a 401k with 50% matching and profit sharing that is dependent on a variety of factors.
**Work Environment and Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of excellence, where every employee feels valued and empowered to succeed. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our official website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, or national origin. We're committed to fostering a culture of diversity and inclusion, where every employee feels valued and empowered to succeed.
**Important Notes**
* Unfortunately, we do not provide visa sponsorship, visa transfer, or corp-corp arrangements.
* Agencies - NO unsolicited submissions will be accepted, and if any Agency does submit an unsolicited candidate, that Agency shall have no recourse from arenaflex.
We look forward to hearing from you and exploring how you can contribute to our team's success!