At arenaflex, we're revolutionizing the way we connect people and businesses in the ever-evolving world of finance and technology. As a leading provider of innovative solutions, we're committed to delivering exceptional customer experiences that exceed expectations. We're now seeking an experienced Customer Service Representative to join our team and help us achieve our mission.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that's passionate about creating a human touch in a world driven by technology. We specialize in connecting candidates and clients across various industries, including Financial and Administrative (F&A), Engineering, Technologies, Manufacturing, Logistics, and Office Administration. Our goal is to provide personalized solutions that meet the unique needs of our clients and candidates.
**Job Description**
As a Customer Service Representative at arenaflex, you'll play a vital role in delivering exceptional customer experiences and driving business growth. You'll be responsible for providing high-quality service to our customers, demonstrated through outstanding sales performance measurements and high member satisfaction ratings. Your expertise will be essential in counseling members, identifying cross-selling opportunities, and processing various transactions, including deposits, withdrawals, and cashing checks.
**Key Responsibilities**
* Provide superior service to members and guest members, ensuring a high level of accuracy and security in all transactions
* Possess in-depth product knowledge and anticipate the various needs of our members to identify cross-selling opportunities
* Process various types of transactions, including deposits, withdrawals, and cashing checks, as well as mortgage payments, loan payments, and issuing cashiers and traveler's checks
* Educate members on emerging bank technology and digital solutions, such as mobile, online, and ATM banking, to enhance their banking experience
* Identify financial needs and promote, recommend, refer, and cross-sell products and services to meet customer needs
* Respond and resolve concerns by partnering with members to ensure their satisfaction
* Process consumer loan applications, including reviewing, analyzing applications, and supporting documents
* Open and close accounts, and maintain a general knowledge of IRA products
* Identify and report fraudulent activity, and may be responsible for daily branch balance reporting
* Meet balancing standards consistently and maintain a high level of accuracy and security
* Develop and maintain business relationships, and demonstrate knowledge of financial products and services
* Flexible in daily work schedule and willing to relieve multiple branch offices in the Atlanta area
**Essential Functions**
* Ensure that the organization maintains a good image through good customer relations by handling account entries with a high level of accuracy
* Provide superior service to members and guest members
* Must be detail-oriented and possess strong interpersonal and communication skills
* Must have strong organizational and time management skills
* Educates members on emerging bank technology and digital solutions
* Identify financial needs and promote, recommend, refer, and cross-sell products and services
* Respond and resolve concerns by partnering with the member
* Process consumer loan applications, including reviewing, analyzing applications, and supporting documents
* Open and close accounts
* General knowledge of IRA products
* Identify and report fraudulent activity
* May be responsible for daily branch balance reporting
* Process and balance various types of monetary transactions, including deposits, withdrawals, and cashing checks
* Complete loan payments, mortgage payments, and issue gift, cashiers, and traveler's checks requests
* Receive mortgage and loan payments
* Meet balancing standards consistently
* Maintain a high level of accuracy and security
* Develop and maintain business relationships
* Demonstrate knowledge of financial products and services
**Qualifications**
**Required Minimum Qualifications:**
* High School diploma or equivalent
* 1+ years of customer service and/or sales experience
* 6+ months of cash handling experience
* Ability to perform mathematical calculations and work accurately with numbers
* Comfortable working with little to no supervision in a fast-paced environment
* Must be able to sit/stand approximately 8 hours a day
* Must be flexible in relieving multiple branch offices and willing to work Saturdays
* Complies with policies and procedures, including those related to Bank Secrecy Act regulations
**Preferred Qualifications:**
* Associates degree in finance or related field
* 1+ years of teller experience
* 1+ years of credit union or financial services experience
* 1+ years of loan experience
* Bilingual Spanish Speaking
* Symitar experience
**Additional Information**
All your information will be kept confidential according to EEO guidelines. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity at arenaflex.
**How to Apply**
If you're ready to take your career to the next level and join a dynamic team that's passionate about creating a human touch in a world driven by technology, please submit your application through our website. We can't wait to hear from you!
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