Experienced Customer Service Coordinator – Remote Customer Support and Order Management Specialist

Introduction to arenaflex

arenaflex is a leading powerhouse in sales and marketing, driving the success of recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency, leveraging our talent and technology to build data-driven, reach-based, and relationship-driven strategies. Our commitment to excellence and customer satisfaction has established us as a trusted partner in the industry. We are now seeking an experienced Customer Service Coordinator to join our team, providing exceptional support to our customers and ensuring seamless order management.

Job Overview

This remote Customer Service Coordinator role is responsible for handling customer service functions for all assigned lines, resolving issues promptly and professionally, and maintaining excellent working relationships with customers, clients, and coworkers. While this position is advertised as remote, candidates residing near our office hub locations will be required to adhere to a hybrid work schedule, working from home on Mondays and Fridays and in the office from Tuesday through Thursday.

Key Responsibilities

• Receive and resolve order issues from external parties in a professional and timely manner, utilizing knowledge, experience, and research to communicate effectively with internal and external groups.
• Update orders in the order system as necessary, ensuring accuracy and efficiency.
• Review the dashboard for alerts on a daily (hourly) basis, escalating unresolved issues to appropriate parties, including Business Managers, Customer Managers, and Customer Service Specialists/Supervisors.
• Perform resolution procedures outlined in static help files, investigating rules engine failures, and determining the appropriate course of action.
• Maintain client/customer criteria for handling orders, updating and maintaining current information on prices, and ensuring timely notification to the Sales Data Coordinator.
• Responsible for filing documents according to arenaflex policy, maintaining excellent working relationships with customers, clients, and coworkers.
• Assist with Customer Replenishment (CRP/VMI) as applicable, maintaining inventory data, entering orders, and managing the CRP order process through delivery.
• Perform special assignments for the company, branch, or department as needed, meeting physical requirements and other duties as assigned.

Qualifications and Requirements

To be successful in this role, you will need:

Essential Qualifications

• High School Diploma/GED or Associate Degree, with formal Customer Service Training preferred.
• Two years of business process solutions, customer service, and/or administrative experience, with one year of food broker experience preferred.
• Strong interpersonal, organizational, and administrative skills, with the ability to effectively communicate with others.
• Proficiency in MS Office (Word, Excel, and Outlook), data/order entry, and software, with technical skills in the Becton System.
• Ability to operate a calculator, computer, printer, fax machine, telephone, and copier, with a minimum typing speed of 60 wpm.

Preferred Qualifications

• Experience in a remote or hybrid work environment, with the ability to work independently and as part of a team.
• Knowledge of customer service principles, practices, and techniques, with a strong focus on customer satisfaction and issue resolution.
• Excellent problem-solving and analytical skills, with the ability to investigate and resolve complex issues.

Career Growth and Development

At arenaflex, we are committed to providing our employees with opportunities for growth and development, helping you to build a successful and rewarding career. As a Customer Service Coordinator, you will have access to training and development programs, designed to enhance your skills and knowledge, and prepare you for future roles within the company.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace, where our employees are valued and respected. We offer a collaborative and supportive environment, where you will have the opportunity to work with a talented and dedicated team, passionate about delivering exceptional customer service and driving business success.

Compensation and Benefits

We offer a competitive salary range of $24,000.00 – $30,000.00, depending on experience and qualifications. In addition to your salary, you will be eligible for a range of benefits, including health insurance, retirement savings, and paid time off. We also offer a range of perks and incentives, designed to recognize and reward your hard work and contributions to the company.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Customer Service Coordinator at arenaflex, you will have the chance to make a real difference, working with a talented team to drive business success and customer satisfaction. Don't miss out on this opportunity to join a dynamic and inclusive workplace, where you will be valued and respected. Apply now to take the first step in your new career!

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