Are you a customer-centric professional with a passion for delivering exceptional service experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join blithequark, a leading e-commerce company revolutionizing the way people shop for fragrances. As a Customer Service Associate, you will play a vital role in shaping the customer experience and driving business growth.
**About blithequark**
blithequark is a dynamic and innovative company that has been recognized as a three-time award winner of the Inc5000 fastest growing companies in the USA. Founded in 2001, we have established ourselves as a trusted destination for millions of customers worldwide, offering over 14,000 brand name authentic fragrances. Our commitment to excellence, customer satisfaction, and innovation has earned us a reputation as a leader in the industry.
**The Role**
As a Customer Service Associate at blithequark, you will be the first human touchpoint for our customers, providing exceptional service experiences through various channels, including phone, email, chat, and social media. You will be responsible for:
Key Responsibilities:
- Answering a high volume of phone calls, emails, and chat messages daily, promptly, accurately, and courteously.
- Tracking orders promptly and accurately.
- Recognizing and responding to cross-sell opportunities presented in order calls or email requests.
- Resolving customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
- Assisting with order verification, damaged/lost package claims, and reshipments.
**Qualifications and Requirements:**
Essential Qualifications:
- Dedicated office/space that includes a computer, 2 monitors, keyboard, mouse, and headset.
- Availability to work 7:00am to 4:00pm Eastern Standard Time.
- At least 6 months of experience working remotely.
- At least two years of experience working in a customer service position, providing support through email, calls, chat, and social media.
- 1 year of experience working with Zendesk or a customer service ticketing system.
- Strong computer skills and strong data-entry/keyboard skills.
- Experience working with metrics such as handle time, quality assurance, and more.
- Ability to effectively communicate in English, verbally and in writing. Bi-lingual is a plus!
- Ability to manage and resolve conflict quickly and professionally.
- Highly organized, with excellent attention to details.
- High school degree, GED, or equivalent work experience.
Preferred Qualifications:
- Experience working in a fast-paced, dynamic environment.
- Ability to work overtime hours and weekends during holiday seasons.
- Customer-first mindset, measured through customer experience feedback.
**What We Offer:**
Compensation and Benefits:
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and onboarding program
* Access to cutting-edge technology and tools
**Work Environment and Culture:**
At blithequark, we value a culture of innovation, collaboration, and customer-centricity. Our remote work environment allows for flexibility and work-life balance, while our team-oriented approach fosters a sense of community and belonging. We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees.
**How to Apply:**
To be considered for this exciting opportunity, please complete our assessment test, which takes approximately 20-30 minutes to complete. Once you have completed the test, you will be invited to apply for the position through our online application portal.
Apply Now
We look forward to welcoming a talented and dedicated Customer Service Associate to our team!
Apply Now