Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy the challenge of working with diverse stakeholders? If so, we invite you to join arenaflex as an Experienced Customer Service Associate on our USB, PRT Participant Relations Team.
**About arenaflex**
arenaflex is a leading organization in the insurance industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference in the lives of our customers, and we're committed to attracting the best talent to join our dynamic and growing organization.
**Job Summary**
As a Senior Customer Service Associate, you will play a critical role in promoting a seamless experience for our customers by processing high-volume transactions with accuracy and timeliness. You will be an advocate for our customers, building relationships with other business partners, and participating in Continuous Improvement initiatives. This is an exciting remote opportunity with an immediate start, offering a competitive salary and a chance to accelerate your career.
**Key Responsibilities**
* Review incoming research requests and respond to annuitants in writing or by phone according to our procedures.
* Review, analyze, and prepare reports based on data obtained from team performance.
* Assist in daily workflow activities to ensure timely completion of cases.
* Build relationships with other business partners.
* Assist our Contact Center by handling inbound phone calls from customers, as needed.
* May lead and participate in special projects as needed.
* Act as an SME for various process flows.
* Participate in Continuous Improvement initiatives.
**Ideal Candidate**
We're looking for a motivated and results-driven individual who can:
* Deal well with change, tight deadlines, learning new things quickly, and having to multi-task.
* Communicate in a brief and concise fashion.
* Enjoy the challenge of working in a complicated, constantly evolving, and fast-moving environment.
* Be a proponent for change and seek out process improvement opportunities.
* Be a positive change agent, approaching each task with a can-do attitude and a goal of motivating and inspiring those around them.
* Be able to achieve objectives with little direction and be comfortable with a great deal of ambiguity; can be excited about developing the path forward and details on their own.
**Essential Qualifications**
* BS degree or minimum of 1-2 years of equivalent work experience.
* Experience within a transaction processing environment, where quality and productivity standards need to be met, is a plus.
* Strong written and oral communication skills.
* Successful attention to detail.
* Flexibility to work overtime when required.
* Strong decision-making/problem-solving skills.
* Ability to disseminate and analyze data.
* Can-do attitude.
* Flexible, proactive, and able to work in a fast-paced environment.
* Ability to work both independently and as a standout colleague.
* Computer proficient – accurate keying skills and Microsoft Office skills, specifically Excel and Word.
**Additional Requirements**
* This position will work virtually, therefore new hires must be able to provide the following:
+ Subscribe to an internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary.
+ Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline.
+ Your personal phone number will not be identified to customers.
+ Quiet area in your home with minimal distractions and noise-free.
+ Reliability and dependability throughout our extensive training program are required.
**Compensation and Benefits**
arenaflex offers a competitive salary, a comprehensive benefits package, and opportunities for growth and development. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
**Simple Application Process**
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!