Join the Team at blithequark
blithequark is a global leader in branded footwear, apparel, and accessories, operating in approximately 200 countries and territories worldwide. With a diverse portfolio of renowned brands, including Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine, we are dedicated to empowering, engaging, and inspiring our consumers every step of the way. As a customer-centric organization, we value the relationships we build with our customers and strive to provide exceptional service that exceeds their expectations.
About the Role
We are seeking an experienced Customer Service Associate to join our team, reporting directly to a Customer Service Supervisor. As a key member of our customer service team, you will play a vital role in achieving our Corporate Customer Service vision. You will be responsible for communicating with customers, understanding and solving their needs, gaining their respect and trust, and assisting in their growing business.
Key Responsibilities
- Provide exceptional customer service to retail customers by answering questions, addressing inquiries, taking orders, handling shipping and receiving issues, and resolving quality complaints.
- Develop and maintain professional relationships with assigned accounts, ensuring their needs are met and exceeded.
- Utilize sound judgment when making decisions, leveraging the brand/divisional sign-off matrix to ensure accurate and timely resolutions.
- Interpret and resolve periodical reports, such as Open Orders, Past Cancel, and Orders Held reports, to identify trends and areas for improvement.
- Collaborate with Vendor Relations and the Distribution Center to resolve shipping, handling, and routing questions or problems.
- Perform duties consistent with the Company's AAP/EEO goals and policies, promoting a diverse and inclusive work environment.
- Execute daily tasks to effectively manage an assigned order base and facilitate the timely shipment of orders.
- Provide "best in class" customer service to our retailers, ensuring their needs are met and exceeded.
Requirements and Qualifications
To be successful in this role, you will need:
- A high school diploma or GED, with an Associate degree being a plus.
- Prior experience in a business/customer service environment, with a proven track record of providing exceptional customer service.
- Excellent written, verbal, and interpersonal communication skills, with the ability to work in a team environment.
- Strong problem-solving skills, with the ability to handle multiple tasks and prioritize work in a fast-paced environment.
- The ability to anticipate problems and take appropriate action, making decisions based on experience, analysis, and judgment.
- Accountability for execution of daily tasks to effectively manage an assigned order base and facilitate the timely shipment of orders.
- The ability to speak and write in Spanish and/or French is a plus.
What We Offer
At blithequark, we value our employees and offer a range of benefits and opportunities for growth and development, including:
- Competitive salary range: $14.80 - $19.43 per hour.
- Opportunities for career advancement and professional growth.
- A diverse and inclusive work environment that values differences and promotes equality.
- Comprehensive training and development programs to enhance your skills and knowledge.
- A dynamic and supportive team culture that encourages collaboration and innovation.
Why Join blithequark?
At blithequark, we are committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process, and we aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.
If you are passionate about delivering exceptional customer service and driving customer partnerships, we encourage you to apply for this exciting opportunity at blithequark. Join our team and be part of a global organization that is dedicated to empowering, engaging, and inspiring consumers every step of the way.
Don't miss this chance to take your career to the next level and be part of a dynamic team that values diversity, inclusion, and excellence. Apply now and start your journey with blithequark!
Apply Now