Introduction to blithequark
At blithequark, we are more than just a workplace - we are a community of like-minded individuals who are passionate about making a difference in the world. Our purpose is to nourish people and the planet, and we achieve this by improving the way people eat, funding grants for school gardens, providing access to fresh and healthy food to those living in food deserts, alleviating poverty in developing countries, and much more. By joining our team, you will be part of a movement that is dedicated to creating meaningful change and setting the standards of excellence in the industry.
About the Role
We are seeking an experienced Customer Service and E-Commerce Supervisor to join our team at blithequark. As a Supervisor, you will play a critical role in supporting the Customer Service and E-Commerce programs, leading processes that support the checkout experience and grocery delivery and pickup at our store. Your primary focus will be on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will be responsible for monitoring key performance indicator metrics and visual cues in-store to assess the team's performance in these areas.
Key Responsibilities
- Deliver outstanding customer experience and hold all team members accountable for delivering outstanding customer service
- Establish clear expectations for balancing in-store customer service and completing online orders
- Monitor in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers
- Seek awareness of relevant competitors and industry trends to stay ahead of the curve
- Ensure an effective and efficient response to customer questions, requests, and/or concerns
- Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, such as delivery drivers
- Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale
- Maintain team member safety and security standards, ensuring a secure and healthy work environment
- Ensure compliance with relevant regulatory rules and standards, adhering to all applicable health and safety regulations
- Develop, coach, mentor, and motivate team members to sustain a high-performing team and minimize turnover
- Maintain cleanliness of workspaces, including staging areas and coolers, to ensure a clean and organized environment
- Maintain security of equipment, such as MSRs, phones, and currency counters, to prevent loss or damage
- Proactively identify process improvement opportunities to drive efficiency and effectiveness
- Consistently communicate and model blithequark's core values, leadership principles, and support goals to ensure alignment and cohesion
Essential Qualifications
- 12+ months of retail experience, with a proven track record of success in customer service and e-commerce
- Ability to perform task management, balancing dynamic customer flows and prioritizing tasks effectively
- Strong analysis skills to root cause underperformance, identifying areas for improvement and implementing solutions
- Excellent interpersonal, motivational, team building, and customer relationship skills, with the ability to build strong relationships with team members and customers
- Capable of teaching others in a positive and constructive manner, with a focus on developing and mentoring team members
- Proficient with email, Microsoft Office, and operations-related applications, with the ability to learn new systems and technologies quickly
Preferred Qualifications
- Experience in a supervisory or leadership role, with a proven track record of success in managing teams and driving results
- Knowledge of e-commerce platforms and online ordering systems, with the ability to troubleshoot and resolve issues quickly
- Experience with inventory management and control, with the ability to maintain accurate inventory levels and prevent stockouts
- Ability to work in a fast-paced environment, with a focus on prioritizing tasks and managing multiple projects simultaneously
Skills and Competencies
- Strong communication and interpersonal skills, with the ability to build strong relationships with team members and customers
- Ability to work in a team environment, with a focus on collaboration and mutual respect
- Strong problem-solving and analytical skills, with the ability to identify areas for improvement and implement solutions
- Ability to adapt to changing situations and priorities, with a focus on flexibility and resilience
- Strong leadership and management skills, with the ability to motivate and develop team members
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. As a Customer Service and E-Commerce Supervisor, you will have access to a range of training and development opportunities, including leadership development programs, e-commerce training, and customer service skills development. You will also have the opportunity to work with a talented and experienced team, learning from their expertise and sharing your own knowledge and skills.
Work Environment and Company Culture
At blithequark, we are proud of our company culture, which is built on a foundation of respect, inclusivity, and teamwork. We believe in creating a positive and supportive work environment, where team members feel valued and empowered to contribute their best work. We also believe in giving back to our community, through initiatives such as volunteer programs, charitable donations, and sustainability initiatives.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including a salary range that is commensurate with experience. We also offer a range of perks and benefits, including health insurance, retirement savings, and paid time off. Additionally, we offer a range of discounts and incentives, including employee discounts on products and services, and recognition programs to reward outstanding performance.
Conclusion
If you are a motivated and experienced customer service and e-commerce professional, looking for a new challenge and opportunity to grow and develop your skills, we encourage you to apply for this exciting role at blithequark. As a Customer Service and E-Commerce Supervisor, you will play a critical role in driving the success of our store, and contributing to the growth and development of our team. Don't miss out on this opportunity to join a dynamic and innovative company, and apply today!
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