At arenaflex, we're on a mission to revolutionize the way businesses operate by providing cutting-edge software solutions that drive tangible ROI. As a premier implementer of innovative technology, we're committed to delivering exceptional results for our clients. Our team of experts is passionate about staying ahead of the curve, and we're looking for talented individuals to join us on this exciting journey.
**About arenaflex**
arenaflex is a dynamic and fast-paced organization that values innovation, collaboration, and growth. We're dedicated to creating a work environment that fosters creativity, inclusivity, and mutual respect. Our team is comprised of experienced professionals who are passionate about delivering exceptional results and making a meaningful impact.
**Job Summary**
We're seeking an experienced Customer Service Analyst to join our remote team at arenaflex. As a key member of our support team, you'll be responsible for providing top-notch customer service, troubleshooting technical issues, and collaborating with our development team to resolve complex problems. If you're a self-motivated, patient, and accurate communicator with a passion for delivering exceptional results, we want to hear from you!
**Key Responsibilities**
* Participate in the design of software tools and subsystems to support reuse and domain analysis
* Assist Applications Engineer and Applications Programmer to interpret software requirements and design specifications to code, and integrate and test software components
* Sort through, prioritize, and address end user support requests, using JIRA, Remedy, and other ticketing systems
* Support onboarding process for new resources, coordinating with outside agency to complete hardware & software setups in accordance with requirements provided by hiring manager
* Create and maintain source pages (JIRA, Confluence, SharePoint)
* Create, update, and distribute End User Support documentation
* Understand and track inventory, software certifications, and user support issues; occasional analysis and forecasting to assist stakeholders' purchase decisions
* Analyze, compare, and make recommendations for software packages and other technologies
* Coordinate software installations
**Essential Qualifications**
* Consistent, patient, accurate communications skills in person, on the phone, and in writing
* Ability to deliver high-quality documentation, with attention to detail
* Ability to quickly grasp complex technical concepts and make them easily understandable
* Must be a self-starter
* Candidate will need to gain the Security+ certification at the time of hire or will need to obtain within 6 months of start date
**Preferred Qualifications**
* Commensurate experience and education
**Citizenship or Work Authorization Required**
* Top Secret Clearance or ability to obtain a Top-Secret Clearance is required
* Must be a U.S. citizen
* Must pass a background investigation
**Compensation and Benefits**
* Competitive salary: $60,000 - $80,000
* Comprehensive benefits package, including group medical, dental, and vision insurance, HSA, FSA, 401(k) with immediately vested company match, PTO/Sick Leave, 11 paid federal holidays, company-paid life, short-term and long-term disability insurance, tuition and training reimbursement, fitness/wellness reimbursement, a referral bonus program, and life management programs
**Work Environment and Culture**
* Remote work environment with flexible hours
* Collaborative and inclusive team culture
* Opportunities for growth and professional development
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and talented individual who is passionate about delivering exceptional results, we want to hear from you! Please submit your application today, and don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, and we do not discriminate against applicants for employment or our employees on the basis of age, race (including hair texture/style), creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy (childbirth, breastfeeding, and related medical conditions), physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state, and local law. Discrimination or harassment based upon these protected categories is expressly prohibited. This policy applies to all aspects of employment, including job selection, assignment, promotion, compensation, benefits, training, discipline, and termination.