At arenaflex, we're on a mission to revolutionize the way we serve our 28 million members. As a Customer Service Advocate II - Outbound, you'll play a vital role in shaping the future of healthcare by providing top-notch support to our members and partners. If you're passionate about delivering exceptional customer experiences, we want to hear from you!
**About arenaflex**
arenaflex is a diversified, national organization dedicated to improving the lives of our members. With a strong commitment to innovation, we're constantly pushing the boundaries of what's possible in healthcare. Our team is passionate about creating a culture of excellence, where every interaction is a chance to make a positive impact. As a Customer Service Advocate II - Outbound, you'll be part of a dynamic team that's shaping the future of healthcare.
**Job Summary**
As a Customer Service Advocate II - Outbound, you'll be responsible for delivering education and information to members and/or providers on behalf of the customer service team. You'll facilitate outbound calls to provide timely, accurate, and personalized support, ensuring a successful experience for our members and partners. Your expertise will help inform them of the latest updates or changes made to products, gather information, and resolve concerns.
**Key Responsibilities**
* Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns
* Escalates calls in the event providers are unable to deliver solutions
* Serves as the front-line support on various member and/or provider inquiries, requests, or concerns
* Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers
* Maintains performance and quality standards based on established contact center metrics
* Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)
* Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
* Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
* Performs other duties as assigned
* Complies with all policies and standards
**Essential Qualifications**
* High School diploma or GED
* 1-2 years of related experience in a contact center environment
* Vocational or technical education in addition to prior work experience
* May require additional on-the-job training or continuous learning education
**Preferred Qualifications**
* Experience in a contact center environment
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Proficiency in CRM applications
* Strong problem-solving and analytical skills
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment
* Proficiency in CRM applications
* Strong knowledge of healthcare industry and products
* Ability to adapt to changing priorities and deadlines
* Strong teamwork and collaboration skills
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Advocate II - Outbound, you'll have access to:
* Comprehensive training programs to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive team environment
* Flexible work arrangements to balance work and personal life
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
arenaflex is a remote-friendly organization, offering a flexible work environment that allows you to work from the comfort of your own home. Our company culture is built on a foundation of innovation, collaboration, and excellence. We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees.
**Compensation, Perks, and Benefits**
arenaflex offers a comprehensive benefits package, including:
* Competitive pay: $16.83 - $26.44 per hour
* Health insurance
* 401K and stock purchase plans
* Tuition reimbursement
* Paid time off plus holidays
* Flexible work arrangements
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's shaping the future of healthcare, we encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. Apply now and join our friendly team at arenaflex!