At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. Our mission is to empower individuals and organizations to thrive in a rapidly changing world, and we're looking for talented individuals like you to join our team.
As an Experienced Customer Sales and Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences that exceed our customers' expectations. With your superior sales and customer service skills, you'll be the face of arenaflex, providing top-notch support and guidance to our customers as they navigate our products and services.
**About arenaflex**
arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. We're a company that's driven by a passion for innovation, creativity, and impact, and we're committed to making a positive difference in the world. Our team is a community of talented individuals who are dedicated to delivering exceptional results and making a lasting impact.
**Your Responsibilities**
As an Experienced Customer Sales and Service Representative at arenaflex, your responsibilities will include:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and be driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Proven track record of meeting or exceeding sales goals
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong communication and interpersonal skills
**What We Offer**
As an Experienced Customer Sales and Service Representative at arenaflex, you'll enjoy a range of benefits and perks, including:
* Competitive compensation and incentives
* Comprehensive health and wellness benefits
* 401(k) Savings Plan and stock incentive programs
* Paid time off and adoption assistance
* Tuition assistance and professional development opportunities
* A dynamic and supportive work environment
**Work Environment**
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work from anywhere, as long as you have a reliable internet connection and a quiet workspace.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.
**Compensation**
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
**How to Apply**
If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application.
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