Introduction to blithequark
At blithequark, we are revolutionizing the way enterprises connect with consumers through our AI-powered conversational outreach strategy. With a proprietary natural language processing model, we have handled over half a billion humanized conversations, making us the platform of choice for some of the world's most recognizable enterprises. Our focus on empowering enterprises to capture intent and drive meaningful conversations has sparked rapid growth since our founding in 2016. We are now looking to expand our team and invite you to join our community of innovators and customer experience experts.
About the Role
We are seeking an experienced Customer Experience Chatroom Operator to join our Conversion Improvement team. As a chatroom operator, you will play a critical role in handling conversations with our top clients and use cases, providing thoughtful, articulate, and appropriate guidance to consumers. Your mission will be to maintain a 98%+ accuracy in your responses, which will be randomly audited and quality assured. Your work will help inform our natural language model, making your accuracy of utmost importance.
Key Responsibilities
- Quickly and accurately respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service, utilizing point and click frequently asked questions canned responses.
- Create responses ad-hoc that are both relevant, appropriate, and compliant to the records industry and vertical.
- Escalate conversations to leadership when needed.
- Document frequently asked questions for continual improvement.
- Add relevancy to canned responses.
- Maintain 98% or above accuracy in response handling.
- Maintain a Replies per Hour rate of 60 replies per hour worked.
- Other projects as assigned.
Required Skills and Qualifications
To be successful in this role, you will need:
- Experience in a Customer Service Chatroom environment.
- Experience with writing responses to consumers in a real-time, chat-based environment.
- Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans.
- Professionalism in all interactions.
- Exceptional attention to detail, high standard of excellence/perfection.
- Comfortability on a computer, advanced typing skills (can't hunt and peck).
- Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked.
- Exceptional verbal, communication, and written skills.
- Reliable and responsible to a designated schedule.
- Must have reliable strong internet/WiFi.
Education
A High School diploma or equivalent is required, and a College Degree is a plus.
Core Values at blithequark
At blithequark, our core values are central to how each employee executes in their role daily and exceeds. Our core values include:
- Lean: We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required.
- Passion: Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your individual workload.
- Happiness: Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily.
- Improve: Never accepting the status quo and being entrenched in a process or workflow. Finding ways to streamline and innovate while bringing those improvements to leadership.
- Team: We support and assist our teammates, even if it is outside of our typical duties. We take on additional projects for their added value whether they impact your day-to-day work or not.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Experience Chatroom Operator, you will have the opportunity to:
- Develop your skills in customer service, communication, and problem-solving.
- Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
- Contribute to the development of our natural language model and improve the accuracy of our responses.
- Participate in training and development programs to enhance your skills and knowledge.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. As a remote worker, you will be part of a distributed team that values collaboration, open communication, and mutual respect. We offer a range of benefits, including:
- Flexible working hours and remote work arrangements.
- Opportunities for professional growth and development.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- A dynamic and supportive team environment that values diversity, equity, and inclusion.
Compensation, Perks, and Benefits
As a Customer Experience Chatroom Operator at blithequark, you can expect:
- A competitive salary and benefits package.
- Opportunities for bonuses and incentives based on performance.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- A dynamic and supportive team environment that values diversity, equity, and inclusion.
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Experience Chatroom Operator at blithequark, you will be part of a talented team that is dedicated to innovation, excellence, and customer satisfaction. Don't miss out on this chance to join our community of innovators and customer experience experts. Apply now and take the first step towards a rewarding and challenging career with blithequark.
Apply Now