At blithequark, we are passionate about building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique and fun to provide support in an environment where the vast majority of interactions are so positive. We take pride in our commitment to transparency, collaboration, and having fun while we work. As a leader in our industry, we are dedicated to making people work simpler, more productive, and enjoyable. Our mission is to empower teams to fulfill their goals and thrive, and we are looking for a talented Customer Experience Advocate to join our expanding team and help us make it happen.
As a Customer Experience Advocate at blithequark, you will play a critical role in delivering exceptional support and advocacy to our customers. This is a hybrid position, with 3 days per week spent in our Denver office, and the remaining days working remotely. You will engage with customers across a variety of channels, including live chat, email, phone, and screen shares, to provide personalized support and empower them to connect their goals and challenges with our solution.
To be successful in this role, you will need to have experience providing customer or technical support, with SAAS experience being a plus. You should have a strong understanding of help desk software and remote support tools, with experience with Zendesk being an asset. You will need to have excellent problem-solving skills, multitasking abilities, and superb written and verbal communication skills. A positive attitude, empathetic approach, and collaborative mindset are essential, as well as the ability to take initiative and adapt to changing circumstances.
At blithequark, we offer a range of benefits and opportunities to help you grow and develop in your career. These include:
For Colorado-based hires, the compensation range for this role is $48,000-$62,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes the opportunity to receive and/or earn a discretionary bonus and/or equity based on the company's plans and policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and other factors.
The Customer Experience Team at blithequark is the frontline advocate, cultivating relationships and empowering teams to fulfill their goals and thrive. We are an energetic, empathetic, and passionate team that enjoys teamwork, helping others, and taking on new challenges in this fast-paced environment. We value diversity, inclusion, and belonging, and we are committed to creating a work environment that is welcoming and inclusive to all.
If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please note that visa sponsorship for this role is currently not available. blithequark is proud to be an equal opportunity employer, and we hire talented individuals regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
At blithequark, we are committed to making a difference in the lives of our customers and employees. We believe that our product and services have the power to transform the way people work, and we are looking for talented and motivated individuals to join our team and help us achieve our mission. If you are passionate about customer experience, innovation, and collaboration, we encourage you to apply for this exciting opportunity and join our dynamic and innovative team.
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