About Teleperformance
Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working with Teleperformance
At Teleperformance, we offer a range of benefits that make us an attractive employer. These include:
- Competitive Compensation: Our customer care representatives are paid a competitive hourly rate of $15 per hour.
- Full Benefits: We offer a comprehensive benefits package that includes medical, dental, vision, 401(k), and more.
- Paid Time Off: Our employees are entitled to paid time off to relax and recharge.
- Employee Wellness and Engagement Programs: We prioritize our employees' well-being and offer programs to support their physical and mental health.
Teleperformance and You
At Teleperformance, we believe that our employees are the key to our success. We offer a collaborative and engaging work environment where our customer care representatives can grow and develop their skills. As the eyes and ears for our team, you will be responsible for fielding customer inquiries and finding innovative ways to respond. You will have the opportunity to interact with people from all walks of life and work in a dynamic environment where no two days are the same.
Your Responsibilities
As a customer care representative, your responsibilities will include:
- Handling and carefully responding to all customer inquiries
- Providing excellent customer service through active listening
- Working with confidential customer information and treating it sensitively
- Aiming to resolve issues on the first call by being proactive
- Appropriately communicating with customers
What We're Looking For
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:
- Logical problem-solving skills
- Availability to work various shifts
- Ability to handle heavy incoming call volume
- Ability to use Windows operating systems
- Ability to type 25 words per minute
- Over 18 years of age
- High School Graduate or GED
- Predictable and reliable attendance
Preferred Qualifications
While not required, we prefer candidates with:
- 6-12 months of customer service experience
- Consistent work history
- Proven oral and written communication skills
- Some technical background
Work from Home Requirements
To work from home, you will need to meet the following requirements:
- Provide a personal device (desktop, laptop, or tablet) with Windows 11 or later
- Have a Wired Ethernet LAN connection
- Have an Internet Connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps
- Have an ISP with no packet loss and a ping under 50ms
- Provide proof of internet speed
- Have a clean and quiet workspace
Be Part of Our TP Family
At Teleperformance, we believe that our employees are the key to our success. We offer a culture of inclusion and diversity where everyone feels welcome and valued. We are committed to creating an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
Equal Opportunity Employer
Teleperformance is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating a workplace that is inclusive and respectful of all employees.
Apply Now!
If you're a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, apply now to become a part of our TP family!
Apply Now