Welcome to arenaflex
At arenaflex, we believe that with the right support, individuals and organizations can achieve remarkable things. As a leader in the financial services industry, we specialize in payment cards and are committed to delivering exceptional client experiences. Our headquarters in New York City is just the beginning, as we have a global presence and a reputation for excellence. We're proud to be one of the most valuable companies in the world and a component of the Dow Jones Industrial Average.
About the Role
We're seeking an experienced Customer Care Professional to join our team at arenaflex. As the face of our organization, you will have the opportunity to make a positive impact on our clients' lives every day. Whether you're helping them plan a special travel experience or assisting with their everyday needs, you will be the key to delivering exceptional service and building strong relationships. With industry-leading training and ongoing coaching, you will have the tools and support you need to succeed and grow in your career.
Key Responsibilities
- Deliver exceptional customer service on inbound calls in a fast-paced, organized client care environment, following our Client First philosophy
- Engage with card members to understand their needs and design innovative solutions, supporting the benefits of card membership and driving customer engagement
- Develop and refine your sales skills, including building rapport, understanding customer needs, handling objections, and closing deals
- Address general and account-specific customer inquiries, providing clear and concise information and updating customer account data as needed
- Utilize tools and resources to identify customized solutions and anticipate customer needs, in line with our commitment to keeping in touch
- Meet and exceed performance objectives, including client survey results, sales rates, quality goals, compliance standards, and productivity targets
Essential Qualifications
- Proven experience in a customer support and consultative sales environment (2+ years), with a strong track record of building customer loyalty through excellent listening, consultative relationship building, and effective communication
- Integrity in managing sensitive card member data and complying with all regulatory and compliance rules related to servicing and sales practices
- Passion for consultative sales, recommending products or solutions tailored to each customer
- Flexibility to efficiently manage a constant flow of customer calls, while adapting performance to meet various metrics and staying positive in challenging situations
- Ability to adapt communication style to a wide range of personalities and situations
- Commitment to implementing feedback as a means to achieve individual and team performance objectives
- Technical proficiency to multitask and navigate through computer systems and applications with speed and accuracy
- Reliability and punctuality, as it is essential to be working on time and adhere to your schedule every day
- High school diploma or equivalent required
Preferred Qualifications
- Bachelor's degree preferred
- Additional requirements:
- Flexibility to work anytime between 6:00 am-2:00 am, including weekends
- Workplace flexibility: full-time, with shift flexibility requirements
- arenaflex offers a great and diverse workplace, with superior performance rewarded with target-driven incentives
Career Growth and Development
At arenaflex, we're committed to helping our employees grow and develop in their careers. With industry-leading training and ongoing coaching, you will have the opportunity to refine your skills and take on new challenges. Our Amex Flex working model provides greater flexibility for employees, while ensuring we preserve the essential elements of our unique in-person culture. Depending on job and business needs, employees will either work on-site, in a hybrid model, or fully virtually.
Compensation and Benefits
We offer a competitive salary range of $20.00 to $21.65 hourly, plus bonus and benefits. Our benefits package includes:
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to on-site health centers with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career advancement and training opportunities
Work Environment and Culture
At arenaflex, we're proud of our diverse and inclusive workplace culture. We believe in supporting our employees' overall well-being, with a focus on their physical, financial, and mental health. Our team is committed to delivering exceptional client experiences, and we're looking for like-minded individuals to join us. If you're passionate about customer service, sales, and building strong relationships, we encourage you to apply.
How to Apply
If you're ready to take your career to the next level and join a dynamic and supportive team, please submit your application. We can't wait to hear from you and explore how you can contribute to our mission of delivering exceptional client experiences.
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