Job Summary
Blithequark is seeking an exceptional Customer Care Manager to join our dynamic team on a remote basis in Wisconsin. As a key member of our customer care team, you will be responsible for managing daily office tasks, supporting field staff, and coordinating office duties across multiple locations. If you have a passion for delivering outstanding customer service, a knack for problem-solving, and experience in a fast-paced environment, we encourage you to apply for this exciting opportunity.
About Blithequark
At Blithequark, we pride ourselves on providing top-notch services to our clients across various industries. Our customer care team plays a vital role in ensuring that our clients receive the best possible experience. We are committed to fostering a culture of excellence, innovation, and teamwork, and we are looking for talented individuals who share our values.
Major Duties and Responsibilities
As a Customer Care Manager at Blithequark, you will be responsible for:
- Leading customer care processes and procedures, including scheduling direct care staff for private duty and medical staffing clients.
- Managing unstaffed shifts by optimizing caregiver availability to reduce overtime and lost revenue.
- Handling large volumes of inbound and outbound calls in a timely manner, serving as the point person for client, family, direct care staff, and other inquiries across multiple locations.
- Supervising, educating, and coaching direct care staff in non-clinical matters.
- Participating in after-hours on-call rotation for multiple regional locations.
- Providing information for statistics, reports, and records to evaluate and report on organization activities.
- Overseeing the touchpoint process and reporting results to leadership.
- Assisting in the development of organization goals and performance improvement activities.
- Ensuring proper maintenance of records in compliance with Human Resources, local, state, and federal laws.
- Assuring compliance with all Human Resources, local, state, and federal laws.
Essential Qualifications
Education
A high school diploma or equivalent is required for this position.
Related Work Experience
We are looking for candidates with:
- A minimum of one (1) year of managerial or supervisory experience.
- A minimum of two (2) years of experience in customer service in a doctor's office, hospital, medical staffing, or home health care environment.
Skills and Abilities
To succeed in this role, you will need:
- Excellent communication skills with the ability to communicate in a professional, empathetic manner.
- Experience using computer programs.
- Problem-solving skills with the ability to think innovatively and creatively.
- A valid driver's license with reliable transportation that is insured in accordance with Blithequark's requirements.
- A clean motor vehicle record, background, and criminal record.
- Adherence to HIPAA and the ability to maintain confidential information.
Working Conditions
This role is a remote position, with the possibility of occasional on-site meeting attendance.
Physical Requirements
The ability to:
- Remain in a seated or standing position for long periods.
- Have adequate visual and hearing acuity.
Career Growth Opportunities and Learning Benefits
At Blithequark, we are committed to the growth and development of our employees. As a Customer Care Manager, you will have opportunities to:
- Develop your leadership skills through training and mentorship programs.
- Enhance your customer service skills through ongoing coaching and feedback.
- Contribute to the development of organization goals and performance improvement activities.
- Collaborate with a dynamic team of professionals who share your passion for delivering exceptional customer service.
Work Environment and Company Culture
At Blithequark, we pride ourselves on a culture that values:
- Teamwork and collaboration.
- Innovation and creativity.
- Excellence and continuous improvement.
- Diversity and inclusion.
- Employee well-being and work-life balance.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- Competitive salary and benefits.
- Opportunities for professional growth and development.
- Flexible work arrangements, including remote work options.
- A dynamic and supportive work environment.
Conclusion
If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. As a Customer Care Manager, you will play a critical role in delivering exceptional customer service and driving business results. We look forward to hearing from you!
Apply now and join our team of dedicated professionals at Blithequark!
Apply Now