Introduction to blithequark and the Industry
blithequark has been at the forefront of mental health services, crisis care, and substance use support since its inception, with a deep commitment to providing culturally responsive and equitable care to communities in need. As a leader in whole-person mental health, blithequark is dedicated to delivering compassionate and effective support to individuals and families, with a strong focus on crisis intervention and suicide prevention. With a rich history of innovation and a commitment to excellence, blithequark is an ideal place for professionals looking to make a meaningful impact in the lives of others.
Job Overview
As a 988 Chat & Text Counselor at blithequark, you will play a critical role in providing crisis intervention, emotional support, and resources to help-seekers through our Crisis Chat and Text services. Operating in a fully remote capacity, you will be part of a team that delivers high-quality, compassionate support during moments of crisis, with a focus on maintaining the highest standards of care and guidance. This is an exceptional opportunity for experienced crisis intervention professionals to join a dedicated team and make a real difference in the lives of those seeking assistance.
Key Responsibilities
- Provide crisis-counseling services via chat and text, offering emotional support and resources to help-seekers in need.
- Complete risk assessments, safety planning, de-escalation, and follow-up with Chat/Text visitors, ensuring that all interactions are handled with care and compassion.
- Serve as a mandated reporter in cases of suspected abuse or neglect, adhering to all relevant protocols and procedures.
- Provide information and referrals to visitors as appropriate, drawing on a deep knowledge of resources and support services.
- Maintain accurate and detailed chat/text reports, completing documentation in real-time to ensure seamless continuity of care.
- Meet productivity standards, completing an average of 1.5 chats/texts per hour, while maintaining the highest standards of quality and compassion.
- Fulfill continuing education requirements, staying up-to-date with the latest research, best practices, and industry developments.
- Assist in the training process of new counselors, sharing expertise and experience to support the growth and development of the team.
- Participate in community outreach events, such as resource tables and presentations on suicide prevention, helping to raise awareness and promote the services of blithequark.
- Attend routinely scheduled meetings for the Suicide Prevention Center, contributing to the ongoing development and improvement of services.
Essential Qualifications
- Possess a high school diploma or equivalent, with a strong foundation in education and a commitment to ongoing learning.
- Be at least 18 years of age, with a mature and empathetic approach to supporting individuals in crisis.
- Have high-speed internet with an active Ethernet connection, and a quiet, confidential workspace that supports focused and compassionate work.
- Be empathetic, flexible, and adaptable, with a strong ability to respond to varying situations and priorities.
- Have open availability and flexibility to work within the Chat/Text program’s operating hours, including weekends and holidays, with a commitment to reliability and adherence to schedules.
- Complete yearly trainings as required by Lifeline, staying up-to-date with the latest protocols and procedures.
- Have knowledge of all job-specific skills, including risk assessment, data collection, and chat/text triage, with a strong foundation in crisis intervention and support.
Preferred Qualifications
- Possess strong interpersonal skills, with the ability to positively interact with others and build strong relationships.
- Have outstanding communication skills, with the ability to engage individuals from diverse backgrounds and experiences.
- Be exceptional at multi-tasking and time management, with the ability to drive multiple pieces of work forward simultaneously while meeting all deadlines.
- Be a goal-oriented team player, with strong experience working in large and complex systems, and a commitment to team objectives and blithequark philosophies.
- Have a strong commitment to diversity, equity, and inclusion, with a deep understanding of the importance of culturally responsive care and support.
Skills and Competencies
- Strong crisis intervention and support skills, with the ability to respond to complex and sensitive situations.
- Excellent communication and interpersonal skills, with the ability to build strong relationships and engage individuals from diverse backgrounds.
- Strong analytical and problem-solving skills, with the ability to assess needs and provide appropriate resources and support.
- Ability to work in a fast-paced environment, with a strong focus on productivity and efficiency.
- Commitment to ongoing learning and professional development, with a strong desire to stay up-to-date with the latest research and best practices.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to supporting the growth and development of our team members, with a strong focus on career advancement and professional development. As a 988 Chat & Text Counselor, you will have access to ongoing training and education, including yearly trainings and regular supervision and support. You will also have the opportunity to work with a dedicated team of professionals who are passionate about delivering high-quality, compassionate care, and to contribute to the ongoing development and improvement of our services.
Work Environment and Company Culture
blithequark is a nonprofit organization that is dedicated to providing culturally responsive and equitable care to communities in need. We value diversity, equity, and inclusion, and are committed to creating a work environment that is supportive, inclusive, and respectful of all individuals. Our team is passionate about delivering high-quality, compassionate care, and we are committed to making a positive impact in the lives of those we serve.
Compensation, Perks, and Benefits
As a 988 Chat & Text Counselor at blithequark, you will be eligible for a competitive hourly rate of $24.00, with a $3.00 overnight differential. You will also have access to a range of perks and benefits, including ongoing training and education, regular supervision and support, and a collaborative and supportive work environment. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.
Conclusion
If you are a compassionate and experienced crisis intervention professional who is looking to make a meaningful impact in the lives of others, we encourage you to apply for this exciting opportunity. As a 988 Chat & Text Counselor at blithequark, you will be part of a dedicated team that is committed to delivering high-quality, compassionate care to individuals and families in need. With a strong focus on career advancement and professional development, we offer a supportive and inclusive work environment that is ideal for professionals who are passionate about making a difference. Apply today to join our team and start making a positive impact in the lives of those we serve!
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