About the Role
Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a strong background in clinical support and a desire to work with a leading healthcare organization? We are seeking an experienced Clinical Support Specialist to join our team at Walgreens, providing top-notch support to our customers and driving business growth through effective communication and problem-solving.
About the Company
Walgreens is a leading healthcare organization with a rich history of innovation and customer-centricity. As a Clinical Support Specialist, you will be part of a dynamic team that is dedicated to delivering exceptional patient care and improving health outcomes. Our company culture values collaboration, empathy, and continuous learning, making us an ideal workplace for individuals who are passionate about making a difference in the lives of others.
Key Responsibilities
As a Clinical Support Specialist, you will be responsible for:
- Fielding and resolving clinical correspondence raised from stores, addressing suitable patient complaints that are clinical in nature.
- Overseeing stage one and stage two of the Means approach for raised clinical quality issues.
- Serving as the clinical expert for Retail, responsible for providing guidance and support to store teams.
- Developing and maintaining relationships with existing healthcare systems as coordinated by the RHD.
- Ensuring the execution of Mark Walgreens Health and Wellness programs and corporate strategic initiatives through targeted store visits and training of Region Supervisors.
- Collaborating with the Chief Retail and Pharmacy Activities to develop and implement pharmacy improvement plans and measure their effectiveness.
- Providing information and insights to the Regional Healthcare Director on pharmacy health and wellness initiatives and successes.
- Participating in events that enhance local health and wellness connections.
Business Execution and Management
As a Clinical Support Specialist, you will work closely with the Chief Retail and Pharmacy Activities to:
- Review region healthcare financials and KPIs to inform business planning and decision-making.
- Develop and implement business strategies to drive growth and improve customer satisfaction.
- Collaborate with the Chief Retail and Pharmacy Activities to develop and implement pharmacy improvement plans and measure their effectiveness.
Business Planning and Development
As a Clinical Support Specialist, you will contribute to business planning and development by:
- Providing input to the Chief Pharmacy and Retail Procedure on key needs to inform district plans.
- Providing feedback to the DPR on healthcare financials and KPIs to inform business planning and decision-making.
Individuals and Performance Management
As a Clinical Support Specialist, you will be responsible for:
- Developing, maintaining, and overseeing relationships with local schools, universities, and professional associations.
- Developing and implementing the pharmacy chief ability methodology and pipeline, identifying and developing high-potential pharmacy directors, and overseeing Execution Improvement Plans for pharmacists.
- Providing input to the Chief Pharmacy and Retail Procedure on district supervisor performance reviews.
- Ensuring compliance with all corporate policies, relevant business regulations, and maintaining a fair and respectful work environment.
Preparation and Self-Improvement
As a Clinical Support Specialist, you will:
- Participate in training and support training efforts as necessary.
- Hold monthly touchpoints with district directors on STARS reports.
- Ensure compliance with clinical quality-related events, including training, preparation, and goal-setting.
- Hold regular touchpoints and development discussions with Health Results pharmacists and Pharmacy Scheduler.
- Be responsible for pharmacist scheduling, finance management, and cost control.
Requirements and Qualifications
To be successful in this role, you will need:
- A strong background in clinical support and customer service.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and business acumen skills.
- Ability to work collaboratively with cross-functional teams.
- Strong knowledge of pharmacy operations and healthcare regulations.
- Ability to maintain confidentiality and handle sensitive information.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Bachelor's degree in a related field (e.g., pharmacy, healthcare administration, business).
- Experience in a pharmacy or healthcare setting.
- Knowledge of pharmacy operations and healthcare regulations.
- Experience with business planning and development.
- Strong analytical and business acumen skills.
What We Offer
As a Clinical Support Specialist at Walgreens, you will enjoy:
- A competitive hourly rate of $35/hour.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- A collaborative and inclusive company culture.
How to Apply
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
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