Introduction to blithequark and the Media and Entertainment Industry
At blithequark, we are passionate about delivering exceptional travel experiences to our clients in the Media and Entertainment Industry. As a leader in the travel industry, we are committed to providing innovative solutions that meet the unique needs of our clients. The Media and Entertainment Industry is a dynamic and fast-paced sector that requires specialized travel solutions. From film production to television programming, news, sports, and music, our clients rely on us to provide seamless travel experiences that enable them to deliver their products to the world. If you are an experienced Client General Manager with a passion for the Media and Entertainment Industry, we invite you to join our team at blithequark.
Job Overview
The Client General Manager is a key role at blithequark, responsible for acting as the primary point of contact for our clients' strategic needs. As a Client General Manager, you will be focused on identifying and delivering new opportunities, driving client and traveler satisfaction, creating strategic solutions, promoting blithequark's capabilities specific to entertainment clients, and retaining and growing some of our most important clients. You will be working with a high-performing team in a collaborative environment to ensure that client initiatives are fully delivered, and expectations are exceeded.
Key Responsibilities
- Possessing an in-depth understanding of your client's strategic objectives, key drivers of success, organizational culture, and business objectives.
- Providing guidance to customers in the assessment of goals and strategies to optimize performance across their program.
- Identifying unique travel needs that exist for news, sports, film or tv production, and developing innovative solutions to enhance productivity & improve traveler/caller experience during service fulfillment.
- Establishing partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, Meetings & Events and GCG Directors)
- Building a web of influence at key levels within the account and among affiliate studios working with our clients on specific productions.
- Understanding and supporting the dynamic needs of entertainment travel, trends, and evolving requirements
- Completing strategic account plans, focused on identifying ground-breaking business opportunities that enhance and optimize the customer experience,
- Creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis.
- Leading the improvement of the blithequark value proposition through consultation, technology road mapping and optimizing online servicing solutions.
- Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account.
- Researching the marketplace and competitor products and services to highlight the value that distinguishes blithequark products, and specifically uses MI, benchmarking, and technology as critical value drivers.
- Enhancing the blithequark value proposition through policy consultation, researching white paper needs, technology road mapping and optimizing online solutions.
- Representing blithequark to Media and Entertainment prospects as a subject matter expert.
Qualifications and Skills
To be successful in this role, you will need to possess a combination of skills and qualifications, including:
- Passion and excitement for the unique needs of entertainment clients
- Proven success and demonstrable positive results in a global account / client management, and or Project Management, experience.
- Experience/knowledge of Media and Entertainment Travel.
- Proven success in upselling products, services and solutions increasing client revenue and profitability.
- Demonstrated ability to develop and implement growth strategies, build action plans, and set goals.
- Demonstrated ability to develop creative solutions addressing the outstanding needs of entertainment travel
- Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
- Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
- Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
- A sophisticated range of communication and presentation skills.
- Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
- Strong financial acumen required to leverage the key drivers of profitability.
- Strong business acumen required to communicate the blithequark value proposition.
- Strong analytical mindset.
- Previous large market /multinational client/global experience preferred.
- Possess a strong understanding of the Global Business Travel marketplace.
- Travel Operations knowledge required.
- Demonstrated knowledge of Business Travel Service Delivery and Client Management.
- Solid understanding of Business Travel Service Delivery technology/tools and processes.
- Advanced software skills (MS Office) required.
- A love of travel, entertainment, and learning
- A reputation for trust, integrity and getting things done
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Client General Manager, you will have access to training and development programs that will help you enhance your skills and knowledge. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional travel experiences. Our company culture is built on a foundation of trust, integrity, and innovation, and we are committed to providing a work environment that is collaborative, dynamic, and rewarding.
Work Environment and Company Culture
Our work environment is virtual, with the opportunity to work from home. However, you will be expected to keep East Coast hours and travel 25-30% of the time. We believe in providing a flexible and supportive work environment that allows our employees to thrive. Our company culture is built on a foundation of trust, integrity, and innovation, and we are committed to providing a work environment that is collaborative, dynamic, and rewarding.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary, bonus, and benefits. Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan and paid time off. We also offer a range of perks, including access to training and development programs, a flexible work environment, and the opportunity to work with a talented team of professionals.
Conclusion
If you are an experienced Client General Manager with a passion for the Media and Entertainment Industry, we invite you to join our team at blithequark. As a Client General Manager, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional travel experiences. You will also have access to training and development programs, a competitive compensation package, and a range of perks and benefits. Apply today to join our team and take your career to the next level!
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