Introduction to Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, is a leading provider of pharmacy, care, and benefit solutions dedicated to improving health and increasing vitality. We are committed to relentlessly innovating to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Our mission is to enhance the lives of our clients, customers, and patients, and we are seeking talented individuals to join our team in driving growth and improving lives.
Job Overview
We are urgently seeking experienced Certified Pharmacy Technicians to join our pharmacy team as Inbound Call Specialists. As a Pharmacy Technician, you will play a critical role in providing exceptional patient care and support through inbound calls, data entry, and other pharmacy queue work. If you have a passion for helping others, excellent communication skills, and a strong attention to detail, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Take inbound calls from contact center representatives and resolve or transfer to a pharmacist as appropriate
- Translate prescriptions from prescribers and enter information in the patient's profile in accordance with state regulations
- Work with pharmacists per work instructions, policy and procedures, management direction, or any national or state regulations
- Ensure quality assurance, report adverse events, and assist with prescriber and patient outreach
- Perform data entry or other pharmacy queue work, typical of a registered pharmacy technician
Essential Qualifications
To be successful in this role, you will need:
- High School Diploma or GED required
- 0-1 year of relevant experience
- Valid Pharmacy Technician license strongly preferred, or Pharmacy Tech-In training/certification/registration as required by state laws
- Basic math and computer skills, including Windows navigation, Microsoft applications, internet, and email required
- Strong verbal and written communications skills
- Ability to learn internal systems, processes, and programs as needed
Preferred Qualifications
While not required, the following qualifications are preferred:
- Previous experience in Pharmacy Operations
- Experience working in a remote or work-from-home environment
- Strong knowledge of pharmacy regulations and laws
- Excellent problem-solving and analytical skills
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Excellent attention to detail and organizational skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At Evernorth Health Services, we are committed to supporting the growth and development of our employees. As a Pharmacy Technician, you will have access to:
- Comprehensive training programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Tuition reimbursement to support your ongoing education and development
- A supportive and collaborative work environment that encourages learning and innovation
Work Environment and Company Culture
Our company culture is built on a foundation of respect, integrity, and a commitment to excellence. We offer a supportive and inclusive work environment that values diversity and promotes work-life balance. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals.
Compensation, Perks, and Benefits
We offer a competitive compensation package that includes:
- A hourly rate of $17 - $24, depending on experience and location
- Eligibility to participate in an annual bonus plan
- Comprehensive benefits package, including medical, vision, dental, and well-being and behavioral health programs
- 401(k) with company match
- Company-paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year and paid holidays
Conclusion
If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. As a Pharmacy Technician - Inbound Call Specialist, you will play a critical role in providing exceptional patient care and support. Join our team and be part of a dynamic and innovative organization that is dedicated to improving the health and vitality of those we serve.
How to Apply
To apply for this position, please submit your application through our website. We look forward to receiving your application and exploring how you can contribute to our team.
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