Join blithequark, a Leader in Home Improvement Solutions, and Grow Your Career!
At blithequark, people are the heartbeat of our organization. We're a dynamic team dedicated to making a difference in the lives of our customers by providing top-notch home solutions. Our commitment to excellence has earned us recognition as a Great Place to Work® and a multi-recipient of Top Workplaces. We're passionate about fostering a welcoming and inclusive workplace where everyone can thrive.
About blithequark and Our Industry
blithequark is at the forefront of the home improvement industry, driven by a mission to make every home safer and more livable. Our diverse portfolio of brands, including blithequark Gutter Protection, blithequark Water Solutions, blithequark Safety Solutions, and blithequark Enhancements, reflects our dedication to innovation and customer satisfaction. As we continue to grow and expand our operations across the U.S. and Canada, we're seeking talented individuals to join our team and contribute to our success.
Job Overview: Call Center Customer Service Administrator
We're looking for an experienced Call Center Customer Service Administrator to join our remote team. As a key member of our customer service team, you'll be responsible for handling inbound and outbound customer calls, scheduling service appointments, and ensuring the highest level of customer satisfaction. If you're a customer-centric professional with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply.
Key Responsibilities
- Provides excellent customer service during all inbound and outbound phone calls, maintaining effective relationships with peers, internal and external customers, and senior leaders.
- Schedules service customers with local technicians as needed, ensuring timely and efficient service delivery.
- Reviews completed service tickets for quality assurance in the region, identifying areas for improvement and implementing corrective actions.
- Acts as a liaison and corporate contact for blithequark installation and service teams at the local office in your region, fostering collaboration and resolving issues promptly.
- Demonstrates enthusiasm, adaptability, and patience, while being highly detail-oriented and data-efficient in a fast-paced environment.
- Performs other duties as assigned by your supervisor, supporting department and company-wide initiatives.
Essential Qualifications
- High School Diploma or equivalent required.
- At least 1 year of Customer Service Experience, with a proven track record of delivering exceptional service.
- At least 1 year of previous office or administrative experience, with exposure to customer-facing roles.
- Computer and keyboard proficient, with the ability to work in a paperless environment.
- Excellent verbal and written communication skills, with the ability to communicate effectively with internal and external parties.
- Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
- Ability to type at least 50 words per minute (wpm), with strong typing skills.
- Highly organized, with strong time management skills and the ability to be resourceful when necessary.
Preferred Qualifications
- Previous experience in a call center or customer service environment, with exposure to CRM software and technology.
- Ability to work in a team-oriented environment, collaborating with colleagues to achieve shared goals.
- Strong problem-solving skills, with the ability to analyze issues and develop effective solutions.
- Emotional intelligence and empathy, with the ability to understand and manage your own emotions and those of others.
Skills and Competencies Required for Success
- Active listening skills, with the ability to comprehend information presented and respond thoughtfully.
- Detail-oriented, with the ability to focus on the task at hand and find the most efficient and effective pathway to completion.
- Logical reasoning and problem-solving skills, with the ability to connect ideas, scrutinize and evaluate arguments, and solve complex problems.
- Effective communication skills, with the ability to recognize, understand, and manage your own emotions and those of others.
- Accountability and self-driven mindset, with the ability to accomplish business goals, adhere to policies, and take responsibility for your actions, performance, and decisions.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to the growth and development of our employees. As a Call Center Customer Service Administrator, you'll have access to training and development programs that will help you enhance your skills and advance your career. Our focus on innovation and customer satisfaction means that you'll be working on exciting projects and initiatives that will challenge you and help you grow professionally.
Work Environment and Company Culture Highlights
blithequark is a dynamic and inclusive workplace that values diversity and promotes a culture of respect and empathy. As a remote team member, you'll be part of a global community that is passionate about delivering exceptional customer service and making a difference in the lives of our customers. We offer a range of benefits and perks that support your well-being and career growth, including:
- Industry-leading compensation package.
- Fully paid Medical, Dental, and Vision benefits after 90 days.
- 401k Savings Plan.
- Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs.
- Childcare benefits to support families.
- Endless opportunity for growth and advancement.
- Employee assistance program, with 24/7 support in areas including legal, financial planning, and counseling.
- Employee discount marketplace, with discounts on thousands of products.
- Gym membership compensation, with insurance coverage for gym memberships.
- Groups like Vet Connect & the Women's Committee, to help you get involved and provide resources for your success.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes a competitive salary, benefits, and perks that support your well-being and career growth. Our benefits package includes medical, dental, and vision coverage, 401k savings plan, paid time off, and comprehensive health, wellbeing, and financial wellness programs. We also offer childcare benefits, employee assistance programs, and discounts on products and services.
Conclusion
If you're a motivated and customer-centric professional looking for a challenging and rewarding role, we encourage you to apply for the Call Center Customer Service Administrator position at blithequark. As a member of our team, you'll have the opportunity to work on exciting projects, develop your skills, and advance your career in a dynamic and inclusive workplace. Join us today and be part of our mission to make every home safer and more livable!
blithequark is an equal opportunity employer committed to creating a diverse environment and fostering inclusion. We recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability.
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