Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess bilingual fluency in French and English, and are you eager to join a forward-thinking global organization that prioritizes people-first culture and genuine belonging? Look no further! arenaflex is seeking an experienced Bilingual Customer Service Representative to join our remote team, where you'll have the opportunity to reimagine your career journey and develop lifelong friendships.
**A NEW CAREER POWERED BY YOU**
At arenaflex, we're committed to fostering a true people-first, inclusive culture that values diversity, equity, and inclusion. Our purpose is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. As a remote Bilingual Customer Service Representative, you'll join an organically diverse team from 70+ countries where every member contributes to and supports each other's success and well-being. Together, we're game-changers, united in our passion for providing outstanding customer experiences.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a fantastic opportunity to reimagine your career journey and develop "friends for life" while working from the comfort of your own home. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Customer Service Representative, you will:
* Provide exceptional customer experiences to bank customers and prospective customers as our client seeks to build their brand
* Solve problems for bank customers and promote card benefits
* Where appropriate, resolve customer complaints and de-escalate emotional situations while using our elevation process to meet customer's needs
* Make customer-focused decisions to enhance the value of our card to our clients
* Deliver expert customer experiences...with a smile.
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
* 18 years of age with a High School diploma/GED
* 1 year of customer service experience required and experience in contact center is a plus
* While the role is not technical support, you will be expected to utilize multiple systems on a PC throughout your day-to-day
* Able to speak, write, and understand French and English, which will be confirmed by an assessment
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
* 5 weeks of paid training
* Canada benefits – Full medical, dental, life insurance
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Work-from-home convenience with company-supplied technologies
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* The satisfaction of helping others every day
* Lucrative employee referral bonus opportunities
* Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
**Location:** CAN, NS, Work-at-Home
**Language Requirements:** English (Required)
**Time Type:** Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
arenaflex is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy, or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.