At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of innovative solutions, we're committed to fostering a culture of excellence, diversity, and inclusion. We're now seeking an experienced Bilingual Customer Care Representative, French - English to join our dynamic team. If you're a customer-centric professional with a passion for languages and a knack for problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a forward-thinking organization that's revolutionizing the way we interact with our customers. Our team of experts is dedicated to providing cutting-edge solutions that meet the evolving needs of our clients. With a strong focus on innovation, collaboration, and customer satisfaction, we're creating a workplace that's both challenging and rewarding.
**Job Highlights**
* **Start Date:** Immediate openings available
* **Location:** Remote
* **Position:** Bilingual Customer Care Representative, French - English
* **Company:** arenaflex
* **Compensation:** A competitive salary and a range of benefits that support your well-being and career growth
**Key Responsibilities**
As a Bilingual Customer Care Representative, French - English, you'll play a vital role in delivering exceptional customer experiences that meet our clients' needs. Your key responsibilities will include:
* Providing high-quality customer service by responding to telephone inquiries, requests, and problems in both French and English
* Researching, analyzing, and providing solutions that meet the customer's needs
* Resolving customer inquiries and problems on first contact
* Providing customers with account information
* Resolving or referring billing disputes
* Correcting payment errors
* Revising fee and finance charges as appropriate
* Account maintenance
* Taking card, check, or other orders
* Acting on lost or stolen cards/checks
* Researching customer problems that could not be resolved during the initial contact
**Requirements**
To succeed in this role, you'll need:
* A high school diploma or equivalent
* Two to four years of relevant experience in customer service, banking, merchant payment services, point of sales, and/or financial services
* 2 or more years of contact center work experience
* Prior experience working in banking, merchant payment services, point of sales, and/or financial services
* Good knowledge of concepts, practices, policies, and procedures of banking products and services
* Effective telephone and interpersonal skills
* Strong problem-solving and negotiation skills
* Ability to handle difficult customer calls
* Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
* Ability to identify and resolve/escalate problems
* Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
**Benefits**
As a valued member of our team, you'll enjoy a range of benefits that support your well-being and career growth. These include:
* Healthcare (medical, dental, vision)
* Basic term and optional term life insurance
* Short-term and long-term disability
* Pregnancy disability and parental leave
* 401(k) and employer-funded retirement plan
* Paid vacation (from two to five weeks depending on salary grade and tenure)
* Up to 11 paid holiday opportunities
* Adoption assistance
* Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
**Why Join arenaflex?**
At arenaflex, we're committed to creating a workplace that's both challenging and rewarding. We offer:
* A dynamic and supportive team environment
* Opportunities for career growth and professional development
* A range of benefits that support your well-being and career growth
* A commitment to diversity, equity, and inclusion
* A focus on innovation and customer satisfaction
**How to Apply**
If you're a customer-centric professional with a passion for languages and a knack for problem-solving, we want to hear from you! Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our dynamic team at arenaflex!