Introduction to Walmart and the Role
At Walmart, we are driven by a mission to help people save money so they can live better. This mission is the foundation for every decision we make, from responsible sourcing to sustainability, and everything in between. As a key player in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries, we are looking for an experienced and skilled Asset Protection Operations Coach - Complex to join our team. This role offers the freedom and flexibility of working remotely, allowing you to enjoy a better work-life balance while contributing to the success of our organization.
Job Summary
The Asset Protection Operations Coach - Complex will be responsible for driving sales by ensuring effective merchandise presentation, leading and developing teams, modeling exceptional customer service standards, providing supervision and development opportunities for hourly associates, controlling the unexplained loss of merchandise, and improving profitability. This role requires a strong and diverse skillset in relevant areas, including asset protection, leadership, customer service, and communication. If you are a motivated and results-driven individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Drive sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, and securing fragile and high-shrink merchandise.
- Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback, communicating and collaborating with all levels of associates, introducing and leading company change efforts, and providing clear expectations and guidance to implement business solutions.
- Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, and developing and implementing action plans to correct deficiencies.
- Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring diversity and inclusion awareness, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
- Control the unexplained loss of merchandise and improve profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and pre-inventory reviews, gathering data, auditing results, and monitoring deficiency trends.
Essential Qualifications
To be successful in this role, you will need to meet the following essential qualifications:
- Completion of 2 years of college.
- Option 2: 1 year's experience as a supervisor in a multi-department environment.
- Option 3: 1 year's experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
- Option 4: 2 years' experience in asset protection or related area.
- Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification, and/or licensing).
- Acquisition of a current, state-issued Certificate of Eligibility (if applicable).
- Successful completion of criminal background check and/or firearms authorized training (if applicable).
Preferred Qualifications
While not required, the following preferred qualifications will be considered an asset:
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- Certification in an asset protection-related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
- Investigative experience.
- Bachelor's degree in Business or Criminal Justice.
Skill and Competency Requirements
To excel in this role, you will need to possess the following skills and competencies:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to drive sales and profitability through effective merchandise presentation and inventory management.
- Strong analytical and problem-solving skills.
- Ability to model and demonstrate exceptional customer service standards.
- Strong organizational and time management skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Career Growth Opportunities and Learning Benefits
At Walmart, we are committed to helping our associates grow and develop in their careers. As an Asset Protection Operations Coach - Complex, you will have access to a range of training and development opportunities, including:
- Comprehensive training programs to help you develop your skills and knowledge.
- Opportunities for career advancement and professional growth.
- A supportive and collaborative work environment that encourages learning and development.
- Access to a range of benefits, including education assistance, to help you achieve your career goals.
Work Environment and Company Culture
At Walmart, we are proud of our company culture, which is built on a foundation of respect, integrity, and inclusivity. As an associate, you will be part of a diverse and dynamic team that is committed to making a difference in the lives of our customers and communities. Our work environment is fast-paced and dynamic, with a focus on collaboration, innovation, and continuous improvement.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- Multiple health plan options, including vision and dental plans for you and your dependents.
- Financial benefits, including 401(k), stock purchase plans, life insurance, and more.
- Associate discounts in-store and online.
- Education assistance for associates and dependents.
- Parental leave pay during military service.
- Paid time off, including vacation, sick, and parental leave.
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth.
Conclusion
If you are a motivated and results-driven individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. As an Asset Protection Operations Coach - Complex with Walmart, you will be part of a dynamic and diverse team that is committed to making a difference in the lives of our customers and communities. Don't miss out on this opportunity to take your career to the next level and apply now.
Apply Now