Join blithequark as a Remote Air Customer Service Agent and Deliver Exceptional Travel Experiences
At blithequark, we're passionate about providing unforgettable travel experiences to our guests. As a leader in the hospitality industry, we're committed to delivering exceptional customer service and ensuring that every guest feels valued and supported throughout their journey. We're now seeking an experienced Air Customer Service Agent to join our team on a remote basis, working with guests and travel agents across the US.
About the Role
As an Air Customer Service Agent at blithequark, you'll be the primary point of contact for guests and travel agents, providing timely and effective support to resolve air travel-related issues. You'll work closely with our teams across the organization to ensure seamless communication and deliver exceptional customer experiences. This is an exciting opportunity to work in a dynamic and fast-paced environment, with a focus on delivering outstanding results and driving customer satisfaction.
Key Responsibilities
- Respond to phone calls, chat messages, emails, and voicemails from guests and travel agents regarding air travel issues, providing accurate and timely solutions.
- Amend major schedule changes, perform ticketing activities (issuance, refunds, exchanges, etc.), and ensure accurate and prompt communication with guests and travel agents.
- Track and resolve incomplete Passenger Name Records (PNR) due to missing TSA data and airfares, and realign pricing within PNR to collect additional revenue.
- Certify air tickets issued for passengers and update ticket match exception reports to ensure compliance.
- Assign ancillary services to guests upon request and process guest entertainment, crew executive travel, and VIP requests.
- Research air schedules booked for crew outside of budget and process last-minute crew changes regarding air accommodations.
- Provide next-port protection coverage (flight re-accommodation) to accommodate passengers when needed, ensuring minimal disruption to their travel plans.
- Communicate effectively with customers, co-workers, and management to reduce communication-related work errors and drive customer satisfaction.
- Demonstrate commitment to blithequark's core values, exhibiting integrity, fairness, and professionalism in everyday conduct.
- Perform additional duties as assigned by leadership, supporting the team and driving business results.
Requirements and Qualifications
To succeed in this role, you'll need:
- Experience in the travel and hospitality industry, preferably in a high-volume call center environment.
- Proficiency in Microsoft Word, Excel, and Outlook, with the ability to learn and adapt to new systems and technologies.
- Excellent phone and customer service skills, with a strong focus on delivering exceptional customer experiences.
- Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
- Knowledge of the Sabre airline reservation system, including creation of air bookings, ticketing, exchanges, pricing, routing, and queue processing.
- Legally authorized to work in the United States, with no requirement for sponsorship or transfer of employment visas.
Preferred Qualifications
- Previous experience working with Sabre airline reservation system or similar technology.
- Strong analytical and problem-solving skills, with the ability to resolve complex issues in a timely and effective manner.
- Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
What You Can Expect from blithequark
At blithequark, we're committed to providing our employees with a comprehensive benefits package and opportunities for growth and development. As an Air Customer Service Agent, you can expect:
- Cruise and travel privileges for you and your family, allowing you to experience the world's most incredible destinations.
- Competitive compensation and benefits, including health benefits, 401(k), and Employee Stock Purchase Plan.
- Training and professional development opportunities to enhance your skills and knowledge.
- Tuition and professional certification reimbursement to support your ongoing education and career growth.
- Rewards and incentives to recognize and reward your outstanding performance.
- A dynamic and supportive work environment that values diversity, equity, and inclusion.
Our Culture and Values
At blithequark, we're passionate about creating a culture that is centered around our guests and our employees. Our Culture Essentials, Corporate Vision Statement, and Core Values guide everything we do, from delivering exceptional customer service to fostering a positive and inclusive work environment. We're committed to providing a workplace that is free from harassment and discrimination, where everyone can thrive and grow.
Compensation and Benefits
The base hourly range for this role is $15.91 to $21.49, depending on your qualifications and experience. We're committed to providing a comprehensive benefits package that includes:
- Health benefits to support your physical and mental well-being.
- 401(k) and Employee Stock Purchase Plan to help you plan for your future.
- Cruise and travel privileges to experience the world's most incredible destinations.
- Training and professional development opportunities to enhance your skills and knowledge.
Equal Opportunities and Diversity
At blithequark, we're committed to creating a workplace that is inclusive and respectful of all employees, regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Americans with Disabilities Act (ADA)
blithequark is committed to providing reasonable accommodations to ensure that all employees can perform their job duties to the best of their abilities. If you have a disability and require assistance with the application process, please contact our recruitment team.
Join Our Team
If you're passionate about delivering exceptional customer service and have a strong background in the travel and hospitality industry, we encourage you to apply for this exciting opportunity. As an Air Customer Service Agent at blithequark, you'll be part of a dynamic team that is dedicated to creating unforgettable travel experiences for our guests. Apply now and join our team!
Apply Now