Introduction to arenaflex and the Industry
arenaflex is a leading nonprofit behavioral health system, renowned for its dedication to providing care that transforms lives. With a strong foundation in trauma-informed practices, we foster a culture of understanding, recognition, and response to those affected by trauma, aiming to strengthen resilience in our clients, staff, and community. As a dynamic and well-established organization, we offer rewarding opportunities for professionals to serve individuals of all ages in diverse settings.
Job Overview
We are seeking a compassionate and skilled 988 Chat/Text Crisis Specialist to join our team, working on a part-time basis during weekend shifts (Friday to Sunday, 6 pm - 2:30 am CST). As a remote position, you will be part of a 24/7/365 mental health crisis and suicide prevention team, handling incoming chat and text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Your role will involve providing brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress.
Key Responsibilities
- Provide telephonic or chat clinical screenings and risk assessments to individuals in crisis.
- Respond to crisis contacts via the chat/text platform to assess for suicide, safety, and identify suitable community resources to meet individual needs.
- Conduct follow-up calls for individuals deemed moderate to high risk for suicide, ensuring their safety and well-being.
- Maintain ethical and clinical standards in compliance with all accreditation requirements.
- Actively participate in ongoing supervision, training, and team meetings to enhance your skills and knowledge.
- Assist with administrative tasks as needed to support the team's operations.
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's degree in Behavioral Science, Psychology, Social Work, or a related field, or be a Certified Peer Recovery Specialist.
- Six months to one year of related crisis experience, demonstrating your ability to work in a fast-paced environment and provide emotional support to individuals in distress.
- Effective communication skills, both written and verbal, with the ability to convey empathy and understanding in a virtual setting.
- High-level customer service skills and professional etiquette, ensuring a positive experience for individuals seeking support.
- Demonstrated knowledge and competency in providing service linkage and referrals for programs, services, and community resources.
- Understanding of suicide assessments and the ability to provide crisis intervention.
Preferred Qualifications
While not essential, the following qualifications are desirable:
- Experience working in a trauma-informed organization or environment.
- Knowledge of mental health resources and services, including local and national organizations.
- Familiarity with crisis intervention techniques and de-escalation methods.
- Previous experience working in a remote or virtual setting, with the ability to self-motivate and manage your time effectively.
Career Growth and Learning Benefits
At arenaflex, we are committed to supporting the growth and development of our employees. As a 988 Chat/Text Crisis Specialist, you will have access to:
- Ongoing training and supervision to enhance your skills and knowledge in crisis intervention and mental health support.
- Opportunities for professional development, including workshops, conferences, and online courses.
- A supportive team environment, with regular team meetings and peer support.
- The chance to work with a diverse range of clients, developing your understanding of different cultures, ages, and backgrounds.
Work Environment and Company Culture
arenaflex is dedicated to creating a positive and inclusive work environment, where employees feel valued, respected, and empowered. Our culture is built on the values of Respect, Expertise, Integrity, and Empowerment, and we strive to create a workplace that reflects the diversity of the communities we serve.
We are committed to diversity, equity, and inclusion, with employee resource groups and initiatives to promote a culture of belonging. Our approach to diversity is simple – it's about embracing everyone, and we welcome applications from individuals of all backgrounds, cultures, and identities.
Compensation, Perks, and Benefits
As a part-time 988 Chat/Text Crisis Specialist at arenaflex, you will be offered a competitive salary range of $19.10 - $26.80 per hour. In addition to your hourly rate, you will be eligible for a range of benefits, including:
- Medical, dental, and vision health coverage.
- Flexible Spending and Health Savings Accounts.
- 403b retirement plan with company match.
- Paid time off and ten paid holidays.
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid).
- Continuing education opportunities and employee assistance programs.
Conclusion
If you are a compassionate and skilled mental health professional looking for a challenging and rewarding role, we encourage you to apply for the 988 Chat/Text Crisis Specialist position at arenaflex. As a remote worker, you will have the opportunity to make a positive impact on the lives of individuals in crisis, while working in a supportive and inclusive team environment. Join us in our mission to deliver care that changes people's lives, and apply today to become a part of the arenaflex team.
Apply Now