Remote Customer Service Agent (FEMA - HURRICANE RELIEF)

Fully Remote Contact Center Agent Day-to-day... ? Serve as a direct point of contact for individuals registering for federal assistance, asking questions about a prior registration and seeking relief program referrals via the call center. ? Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals. ? Enter information into FEMA?s Windows-based computer database as required, while following instructions and conducting a scripted interview. ? Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance. ? Perform additional duties assigned based on FEMA?s level of support to the event. ? Attend all scheduled shift meetings to receive event specific information prior to beginning shift. ? Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently. ? Have knowledge and experience with personal computers in a Microsoft Windows- based environment. ? All call agent work; e.g. data entry, shall be done while the disaster survivor is on the phone. A maximum of 10 seconds of ?after call? work is allowable should the call drop. ? Never shall the agent handle a call via a cell phone or in a public environment. Minimum Requirements: ? Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree ? U.S. Citizenship ? Ability to manage a high level of confidentiality ? Proficient in Microsoft office suite ? Excellent organizational, written, and verbal communication skills ? Ability to perform comfortably in a fast-paced, deadline-oriented work environment ? Ability to work as a team member, as well as independently ? Must have high-speed internet connection. High Speed Internet: 25 Mbps minimum download speed (50 Mbps for a shared connection) and 5 Mbps (10 Mbps preferred) upload speed. Compensation: 21-22/hr