Position Overview: Customer Service is responsible for providing exceptional service to customers before, during, and after purchase. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach to ensure satisfaction and retention. Key Responsibilities: ? Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, maintaining a positive and professional attitude. ? Issue Resolution: Identify and resolve customer complaints or issues related to transactions, account access, and product features. ? Product Knowledge: Develop an in-depth understanding of our cryptocurrency products and services to provide accurate information and assistance. ? Documentation: Maintain detailed records of customer interactions, transactions, and feedback to improve service quality. ? Collaboration: Work closely with other departments (e.g., technical support, compliance) to resolve complex issues and enhance customer experience. ? Market Awareness: Stay informed about cryptocurrency trends and updates to better assist customers. ? Compliance Support: Assist customers with KYC (Know Your Customer) processes and ensure adherence to regulatory requirements. Qualifications: Experience: Minimum of 1-2 years in customer service, preferably in the crypto or tech industry. Knowledge: Strong understanding of cryptocurrencies and blockchain technology. Communication Skills: Excellent verbal and written communication skills in English; proficiency in additional languages is a plus. Problem-Solving Skills: Ability to handle challenging interactions with empathy and professionalism. Technical Skills: Familiarity with customer support software. Organizational Skills: Strong ability to prioritize tasks and manage time effectively.