Description: ? Support critical business functions related to lab collection and transcription, insurance and eligibility verification ? Work with team members through ZenDesk, Slack, and internal medical records systems to process a variety of administrative workflows ? Execute manual insurance checks using existing processes and tools to ensure patients are eligible for treatment ? Follow established processes while providing insights and feedback for improvements ? Maintain team SLAs to support internal stakeholders ? Assist with tasks, as needed, to support the larger Member Support and Virta teams ? Facilitate applicant and patient communications while maintaining HIPAA compliance Requirements: ? Available to work 40 hours per week and flexibility to work weekends as needed ? Strong and effective communication skills, with the ability to problem solve ? Experience and comfort using multiple digital tools and systems, with the ability to quickly learn new technologies ? High... attention to detail in order to effectively solve tickets the first time around and accurately input data into Virta?s EMR platform ? Ability to think critically and be data-driven in solving patient problems ? Operational experience, especially in a fast-growing, rapidly changing environment Benefits