We are looking to hire Remote Customer Service Representatives -CSR- Call Center Representative. This is a remote position but you must live in the state of NY and not within the 5 boroughs In order to start you must complete the assessment and email it over to bjmedina@mmcgrp.com - Once you have completed the assessment - I will call you and go over the details and get you hired !! Schedule: must be able to work 8hour scheduled between 7am-7pm, Saturdays 8am-2pm Pay: weekly at $18.00hr Address: Remote Equipment is Provided and will be sent prior to start date Must have High Speed Internet: download 15mbps, upload 1.5mbps Must complete assessment: https://my.harver.com/app/landing/609adf166f48cf0011984533 RESPONSIBILITIES: Responds to telephone inquiries and complaints regarding Toll and bridge accounts using standard scripts and procedures. Defines or resolves inquiries received either through written or telephone correspondence. Gathers information, research/resolve inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Performs customer needs analysis and informs customers of services and resources available to them. Maintains adherence (attendance, punctuality, use of AUX time). Assist in the walk-in center, tags department, and Vector system, if needed. All other duties as assigned. Qualifications: The desire to learn and excellent communication skills. Analytical skills to rapidly review and interpret data. Desire to help callers via phone interaction. Keyboard skills with a PC and Windows operating system. Interpersonal skill to respond in a concise and courteous manner Job Type: Full-time Pay: $18.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home Experience level: 1 year Shift: 8 hour shift Day shift Weekly day range: Every weekend Monday to Friday Work setting: Call center Remote Ability to Relocate: Schenectady, NY: Relocate before starting work (Required) Work Location: Remote