Starbucks, a company renowned for its passion for coffee and commitment to creating a sense of connection, is seeking an exceptional leader to join its team as a Director, Partner & Customer Service. This key leadership role is responsible for driving the strategy, planning, operations, and continuous improvement of world-class customer and partner experiences through global contact centers and related functions.
From its inception, Starbucks has aimed to be a different kind of company – one that not only celebrates coffee but also fosters a sense of community and connection. The company is known for developing extraordinary leaders who share this passion and are guided by their service to others. As a partner at Starbucks, you will be part of a team that values innovation, diversity, and inclusion.
We are looking for a seasoned leader to oversee the operations of global contact centers, including multiple channels supporting various categories such as retail, customer relations, human resources, facilities/equipment, and technology support. The successful candidate will be responsible for identifying and eliminating root causes for customer/partner pain points, scaling operations through standardized processes and industry-leading digital capabilities, and consistently delivering exceptional customer/partner experiences.
Starbucks offers a comprehensive compensation and benefits package to our eligible part-time and full-time partners, including:
As a remote worker, you will have the flexibility to work from anywhere while being part of a highly collaborative team. If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work, with partners able to work remotely up to two days per week.
At Starbucks, we are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that this enables us to better meet our mission and values while serving customers throughout our global communities. We encourage people of color, women, LGBTQIA+, veterans, and persons with disabilities to apply.
If you are a motivated and experienced leader looking to drive world-class customer and partner experiences, we encourage you to apply for this exciting opportunity. Please submit your application, and we will be in touch to discuss the next steps.
Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected].
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join us and inspire with every cup. Apply today!
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