We're seeking a highly skilled and experienced Director of Customer Engagement to lead our customer-facing initiatives and drive business growth. As a key member of our team, you will be responsible for developing and executing strategic plans to deepen customer relationships, identify new sales opportunities, and expand our services portfolio.
At CloudMoyo, we're an award-winning, data-driven engineering firm that's passionate about delivering innovative solutions to our clients. We're committed to fostering a culture of excellence, collaboration, and continuous learning, and we're looking for a talented professional like you to join our team.
About the Role:
The Director of Customer Engagement will play a critical role in driving revenue growth, upselling and cross-selling our services, and developing long-term relationships with our clients. You will be responsible for:
- Developing and executing sales strategies to achieve revenue targets
- Building and maintaining strong relationships with key decision-makers at existing and new clients
- Identifying and pursuing new sales opportunities, and collaborating with cross-functional teams to deliver solutions
- Providing exceptional customer service and ensuring high levels of customer satisfaction
- Staying up-to-date with industry trends, competitor activity, and emerging technologies to identify new business opportunities
Requirements:
To be successful in this role, you will need:
- 12+ years of experience in sales, account management, or a related field, with a proven track record of driving revenue growth and expanding existing accounts
- Strong understanding of the IT services industry, including consulting, implementation, integration, analytics, and managed services
- Excellent communication, interpersonal, and presentation skills, with the ability to build strong relationships with clients and internal stakeholders
- Strong business acumen, with the ability to analyze complex business problems and develop effective solutions
- Bachelor's degree in a related field, with an MBA or other advanced degree preferred
What We Offer:
In return for your skills and experience, we offer a competitive salary and benefits package, including:
- Annual compensation: $170,000 - $225,000 (base salary: $130,000 - $165,000, variable: $40,000 - $60,000)
- Comprehensive healthcare benefits, including medical, dental, and vision plans
- 401(k) plan, flexible saving accounts, and health savings accounts
- Short and long-term disability and life insurance benefits
- Paid time off, holidays, and sick leave
- Opportunities for career development and growth
- A fast-paced and welcoming culture that values your ideas and contributions
How to Apply:
If you're a motivated and results-driven professional looking for a new challenge, please submit your application, including your resume and a cover letter, to Apply Now. We can't wait to hear from you!
Apply Now