Design for Service Engineer II (Surgical Robotics)

We anticipate the application window for this opening will close on - 27 Mar 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. • *A Day in the Life** At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.? Within Medtronic Surgical, we are expanding access to minimally invasive surgery through a growing portfolio of robotic and digital solutions. The **Design for Service Engineer II** is part of the **Global Robotics Service Support (GRSS)** organization and Design for Serviceability (DFS) team supporting the **Hugo Robotic Assisted Surgery system** . This role sits at the intersection of **hardware, project, and requirements engineering with respect to service operations.** It is ideal for an engineer who enjoys **hands-on troubleshooting, managing and maintaining complex systems, and developing systems and processes from scratch.** • *Key Responsibilities:** • *_Service Design Transfer & Cross-Functional Partnership_** + Serve as a technical liaison between **R&D, Robotics Product Engineering (RPE/RPM), Field Service, and Service Operations** + Translate new product designs into **field- and lab-ready service strategies** , including FRU concepts, repair approaches, and tooling needs + Capture and communicate **Voice of the Customer (VOC)** and internal service feedback to influence product and service design + Contribute to service-related requirements, ideation, and **business cases for tools, fixtures, and process improvements** • *_Hardware Troubleshooting, Failure Analysis & Depot/Lab Support_** + Perform **hands-on troubleshooting and failure analysis** of complex electromechanical systems, including **PCB-level hardware** + Set up, maintain, validate, and investigate issues related to **test fixtures, service tools and processes, and Hugo robotic systems** + Partner with service depot teams to support repair process development and potential field conversion opportunities • *_Lab, Fleet & Asset Management (System Ownership)_** + Act as a **point person for lab and system ownership** , including managing, tracking, and maintaining internal robotic systems, parts, and tools + Ensure accountability for returning systems and tools in working condition and coordinate repairs when issues arise + Take a proactive role in **developing tools and processes.** • *_Field & Internal Support_** + Support escalations from internal teams and Field Service, including **remote and occasional on-site support** + Travel as needed (typically **10-20%** , domestic and international) • *_Documentation, Training & Continuous Improvement_** + Develop and improve service documentation, including hardware replacement procedures, troubleshooting workflows, or internal service training materials + Lead or contribute to **continuous improvement initiatives** focused on reliability, service efficiency, and system readiness + Ensure all work complies with Medtronic Quality System requirements and applicable regulations • *Minimum Requirements (Must Have!)** + Bachelor's degree in Engineering (Electrical, Mechanical, Biomedical, or related discipline) + **Minimum of 2 years** of relevant experience with a Bachelor's degree **OR** **0-2 years** of relevant experience with a Master's degree + Ability to work onsite in North Haven, CT a minimum of 4 days per week + Ability to travel domestically and internationally (up to ~20%) • *Preferred Qualifications** + Strong background in **electromechanical and hardware troubleshooting** , including **PCB-level understanding** + Experience with **robotic systems, large capital equipment, or complex electromechanical products** + Electrical Engineering background strongly preferred + Experience working in **product development, mechanical or electrical engineering, service/repair, integration/test engineering** + Familiarity with: + Test equipment (DVMs, power supplies, safety analyzers, etc.) + Linux-based systems + Scripting languages such as Bash, PowerShell, Python + Project management or issue-tracking systems such as Jira, Polarion, etc. + Demonstrated ability to independently track schedules and deliverables for multiple projects or assets + Comfortable operating with a high degree of **autonomy and ownership** + Strong organizational, communication, and follow-up skills + Self-starter who asks questions, takes initiative, and enjoys fixing things For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. • *Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.? The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. • *U.S. Work Authorization & Sponsorship** At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life-where your unique background and perspective are valued. • *Benefits & Compensation** • *Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$84,000.00 - $126,000.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans (https://www3.benefitsolver.com/benefits/BenefitSolverView'page_name=signon&co_num=30601&co_affid=medtronic) • *About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) . It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here (https://www.medtronic.com/content/dam/medtronic-wide/public/united-states/employee-support-services/careers/la-county-legal-notice.pdf) a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. • *We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. • *We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. • *This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will... + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: • *Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. • *Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. • *Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. • *Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting'is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email [email protected] To request removal of your personal information from our systems please email [email protected] Apply Now Apply Now