About the position
Requirements
• Strong CRM Consultant with 15+ years of D365 CRM experience
• Driven Business discussions/assessment workshops
• Worked on CRM functional design covering functionalities for Sales, Customer Service, Field service and marketing
• Experience defining D365 platform strategy and roadmap to establish D365 Platform as a horizontal in the organization
• Expertise in creating business requirements, user stories, functional design and high-level design documents.
• Sound understanding on power platform capabilities and possibilities
• Overall understanding on - Dynamics 365 platform, online and on-premise versions, upgrades and migrations, integration with other office products, multilingual and multi-currency functionality, mobile and handheld clients, outlook and outlook app capabilities and offline capabilities
• Experience and Understanding of DevOps, Data Archival, Governance, Best Practices, etc.
• Experience of co-ordination among different teams like business SMEs, Development, QA, etc.
• Given Training to Business Users on functionality being rolled out
• Deep understanding of multiple industry domains.
• Strong communication skills and be comfortable in leasing with stakeholders independently
• Ability to establish priorities, work independently and lead development of Dynamics CRM solution
Nice-to-haves
• Hands-on technical experience will be advantageous
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