We are looking for a dynamic Customer Engagement Specialist to join our team. This is a multi-channel role where you’ll pivot between helping existing customers and hunting for new opportunities. You won’t just be answering phones; you’ll be the voice (and keyboard) of multiple brands across every platform.
Description
The Role: Why This Isn’t Your Average Call Center Job
We are looking for a dynamic Customer Engagement Specialist to join our team. This is a multi-channel role where you’ll pivot between helping existing customers and hunting for new opportunities. You won’t just be answering phones; you’ll be the voice (and keyboard) of multiple brands across every platform.
What You’ll Be Doing
- Omni-Channel Support: Manage a steady flow of inbound inquiries via phone, live chat, and email.
- Social Media Interaction: Respond to comments and direct messages on our social platforms with speed and personality.
- Outbound Lead Gen: Conduct outbound calls to warm leads and prospects to fuel our growth
The Ideal Candidate
- The Tech-Savvy Multitasker: You can juggle three chat windows, an email draft, and a CRM update without breaking a sweat.
- The Wordsmith: You have a sharp eye for grammar and a tone that is professional yet approachable.
- The Closer: You aren't afraid of the "ask." You enjoy the challenge of turning a prospect into a customer.
- The Focused Competitor: You are disciplined enough to stay productive at home and/or in the office and strive to exceed attainment of performance metrics.
Requirements
- Previous experience in a call center, sales, or digital customer service role environment
- High-speed internet and a quiet, private, dedicated workspace if working remotely.
- Strong verbal and written communication skills (English proficiency required).
- Experience with CRM databases is a major plus, as well as computer typing competency
- Ability to work independently as well as part of a team in a fast-paced setting.
Why Join Us?
- Flexibility: Choose a schedule that fits your life (Part- or Full-time).
- Growth: We prefer to promote from within—this role is a gateway to Marketing or Account Management.
- Culture: A supportive team that celebrates wins (and actually uses the "fun" Slack emojis).
Employment Type: Part-time, Full-time, Seasonal
Available Shifts:
Mon-Fri: 7am-11am, 8am-2pm, 9am-1pm, 10am-6pm, 3pm-7pm, 4pm-8pm
Sat-Sun: 8.30am-12.30pm, 9am-5pm, 3pm-7pm
Compensation: $12.20 + Performance Incentives
About the Company
Marketing Support Network (MSN) was founded in 1982 and is located in Bridgeville, PA. We are a performance-based marketing agency that provides call center services and custom digital marketing solutions for NPO, B2C, B2B organizations.