LittleLives is a fast-growing EdTech SaaS platform, supporting thousands of preschools across Singapore, Malaysia, Vietnam, and Indonesia. With over $3M in annual recurring revenue, we are on a mission to redefine how early childhood education is managed across the region.
Be the voice of LittleLives for our Chinese and Malay-speaking users. You will ensure a smooth, timely, and helpful customer experience across our platforms and services.
Provide responsive, empathetic, and clear support to users via live chat, email, and calls
Handle inquiries and issues related to our platform, working closely with internal teams to resolve them
Maintain accurate records of customer interactions and feedback
Assist in creating and improving support documentation (FAQs, guides, help articles) in Chinese and Malay
Support onboarding of new users with product walkthroughs and training
Collaborate with product and technical teams to report issues and suggest improvements
Help ensure service level targets are met (e.g. response time, resolution time, satisfaction ratings)
2+ years of experience in customer support, preferably in SaaS, tech, or education
Proficiency in Chinese and Malay (spoken and written) is a must
Strong communication skills and a customer-first mindset
Familiarity with helpdesk tools (e.g., Zendesk, Intercom, Freshdesk) is a plus
Comfortable working remotely and across time zones
Strong organizational and problem-solving skills
Able to work independently and as part of a diverse, multicultural team
Meaningful work supporting educators and children across Asia
Dynamic, fast-paced startup culture with room for growth
Remote-friendly, flexible work environment
Competitive salary with performance-based bonuses
Originally posted on Himalayas
Apply Now