Join the LabCorp Team: Deliver Exceptional Customer Experiences in a Dynamic and Supportive Environment
Are you passionate about providing top-notch customer service and looking for a role that offers growth opportunities, continuous development, and a chance to make a real difference? Look no further than LabCorp, a leading healthcare company dedicated to improving lives through innovative medical solutions. We are seeking a highly skilled Customer Support Service Representative to join our STAT Team, working in a fast-paced, remote environment.
About LabCorp and Our Culture
LabCorp is a global leader in healthcare diagnostics and testing, committed to providing high-quality services that help healthcare professionals and patients make informed decisions. Our company culture is built on a foundation of respect, integrity, and a passion for delivering exceptional customer experiences. We value diversity, inclusivity, and teamwork, and strive to create a work environment that is engaging, challenging, and rewarding for all employees.
Job Summary
As a Customer Support Service Representative on our STAT Team, you will play a critical role in ensuring that our clients, including physician offices, hospital laboratories, patients, and internal customers, receive world-class support and education on our products and services. You will work in a dynamic, remote environment, handling a wide range of customer inquiries, providing product information, and resolving issues in a timely and professional manner.
Key Responsibilities
- Act as a liaison between LabCorp, customers, and patients, providing exceptional customer service and support via inbound and outbound calls, email, and other communication channels.
- Resolve routine customer requests and issues related to products and services, ensuring prompt and accurate resolution.
- Provide product education and information to customers, promoting a deep understanding of LabCorp's services and solutions.
- Qualify and establish new customers requesting LabCorp's products and services, ensuring a seamless onboarding process.
- Work in multiple databases to research complex issues and questions, providing accurate and timely solutions.
- Notify clients of test results in a timely and accurate manner, ensuring confidentiality and HIPAA compliance.
- Review test forms for accuracy and report any discrepancies, ensuring data quality and integrity.
- Participate in activities designed to improve customer satisfaction and business performance, contributing to LabCorp's continuous improvement efforts.
- Perform administrative support for medical record management, CRM data maintenance, and internal records, ensuring HIPAA compliance.
Requirements and Qualifications
To succeed in this role, you will need:
- A high school diploma or GED equivalent, with previous experience in a customer service role, preferably in a contact center or call center environment.
- Experience working in the healthcare industry, such as a physician's office or hospital, is highly desirable.
- Strong verbal and written communication skills, with excellent listening and response abilities.
- Proficiency in Microsoft Office suite, with experience using Salesforce.com and/or Laboratory Information Systems preferred.
- Courteous and customer-focused, with a strong orientation towards delivering exceptional customer experiences.
- Excellent multitasking abilities, with the flexibility to manage and adapt to changing priorities quickly.
What We Offer
At LabCorp, we are committed to providing a supportive and engaging work environment that offers:
- A competitive salary, with a pay range of $15 - $25 per hour, depending on experience and qualifications.
- Comprehensive benefits, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off (PTO) or flexible time off (FTO), commissions, and company bonus, where applicable.
- Opportunities for growth and development, with continuous training and learning programs to support your career goals.
- A dynamic and supportive team environment, with a culture that values diversity, inclusivity, and teamwork.
- A flexible, remote work arrangement, with a schedule of Sunday - Thursday, 10:30 PM - 7:00 AM PST.
How to Apply
If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply today! Please submit your application, including your resume and cover letter, through our online portal.
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Equal Opportunity Employer
LabCorp is an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on business needs and individual qualifications.
We encourage all applicants to apply, including individuals with disabilities who may require accommodations. For more information, please visit our accessibility site or contact us at LabCorp Accessibility.
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