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Posted May 3, 2026

Customer Service Representative - Remote Mortgage and Real Estate Support Specialist

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Join the Team at ServiceMac: Where People Come First

ServiceMac is a pioneering sub-servicing entity revolutionizing the mortgage and real estate industries with cutting-edge technology, products, and personalized services. Backed by industry leaders and driven by a culture that prioritizes people, we've been recognized as one of the Fortune 100 Best Companies to Work For for ten consecutive years. Our commitment to diversity, equity, and inclusion has earned us numerous accolades, including awards as a best place to work for women, diversity, and LGBTQ+ employees. At ServiceMac, we're dedicated to fostering an authentic and inclusive workplace where everyone can thrive.

About Our Customer Service Representative Role

As a Customer Service Representative at ServiceMac, you'll play a vital role in delivering exceptional support to our customers in a remote setting. You'll interact with customers through web-based applications, email, or telephone to address queries, resolve problems, and provide timely solutions. This is a unique opportunity to join a dynamic team and make a meaningful impact in the mortgage and real estate industries.

Key Responsibilities

Requirements and Qualifications

Education and Experience

Knowledge, Skills, and Abilities (KSAs)

What We Offer

Compensation and Benefits

We offer a competitive salary range of $15.60 - $20.90 per hour, depending on experience and qualifications. Our comprehensive benefits package includes:

People-First Culture

At ServiceMac, we celebrate diversity, equity, and inclusion. We're committed to fostering an authentic and inclusive workplace where everyone can thrive. As an equal opportunity employer, we encourage you to bring your unique self to work and be part of our dynamic team.

Career Growth and Learning Opportunities

We're dedicated to helping our team members grow and develop their skills. With continuous learning opportunities, mentorship programs, and career advancement paths, you'll have the chance to take your career to the next level.

Work Environment and Culture

As a remote Customer Service Representative, you'll enjoy the flexibility to work from home and be part of a virtual team. Our company culture is built on the principles of respect, empathy, and collaboration. We prioritize open communication, feedback, and continuous improvement to ensure everyone has a positive and productive experience.

Why Join ServiceMac?

By joining ServiceMac, you'll become part of a pioneering company that's revolutionizing the mortgage and real estate industries. With a strong commitment to people, technology, and innovation, we're poised for growth and success. As a Customer Service Representative, you'll play a vital role in delivering exceptional support to our customers and making a meaningful impact in the industry.

How to Apply

If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert application link]. We can't wait to hear from you!

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