Job title: Customer Service Representative (HVAC Company) in North Augusta, SC at Wayne's Service All Company: Wayne's Service All Job description : Customer Service Representative - HVAC Company Position Title: Customer Service Representative Department: Customer Service Reports To: Customer Service Manager Location: North Augusta, SC Employment Type: Full-Time Position Overview: Our growing HVAC company is seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers and will play a crucial role in ensuring customer satisfaction and retention. You will be responsible for handling inquiries, scheduling appointments, and providing information about our HVAC services. If you are a problem solver with a passion for providing excellent customer service, we want to hear from you! Key Responsibilities: 1. Customer Interaction: - Answer and manage incoming calls, emails, and online inquiries from customers in a professional and courteous manner. - Listen to customer concerns and provide appropriate solutions or escalate issues when necessary. 2. Appointment Scheduling: - Schedule service appointments for customers based on their needs and our technicians' availability. - Confirm appointments and send reminders to both customers and technicians. 3. Information Management: - Maintain accurate records of customer interactions, service requests, and appointments in our Customer Relations Management system. - Update customer accounts and track service histories. 4. Service Coordination: - Coordinate with the HVAC technicians and other departments to ensure timely service delivery. - Follow up with customers post-service to ensure satisfaction and address any additional needs or issues. 5. Sales Support: - Provide information about our HVAC products and services to prospective customers. - Assist with basic sales inquiries and generate leads for the sales team. 6. Administrative Tasks: - Perform various administrative duties such as data entry, filing, and documentation. - Assist in preparing reports and customer insights for management. Qualifications: Education: High school diploma or equivalent; additional coursework in customer service or similar field is a plus. Experience: At least 1 year of experience in a customer service role (preferred), preferably within the HVAC or a related industry. Skills: - Strong verbal and written communication skills. - Excellent organizational and multitasking abilities. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook). - Familiarity with Customer Relationship Management systems and practices. - Ability to work independently and as part of a team. Personal Attributes: - Customer-Oriented: A genuine desire to help and solve problems for customers. - Detail-Oriented: High attention to detail and accuracy. - Problem-Solver: Ability to think critically and find effective solutions. - Positive Attitude: Friendly, energetic, and capable of maintaining a positive disposition even during challenging situations. What We Offer: - Competitive salary. - 401k and Wellness Plan Available - Opportunities for professional development and advancement. - A supportive and dynamic work environment. - Comprehensive training in our HVAC services and products. Expected salary : $15 - 20 per hour Location : North Augusta, SC Job date : Thu, 27 Mar 2025 23:50:55 GMT Apply for the job now! Apply for this job