Transdev North America is a leader in mobility solutions, operating across the U.S. and internationally. They are seeking a Customer Service Representative to serve as a liaison for customers, providers, and clients, ensuring timely responses to inquiries and maintaining a comprehensive understanding of policies and procedures.
Responsibilities
- Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor
- Comprehensive understanding of policies and procedures
- Meet or exceed established performance requirements
- Document trip authorizations and details including transportation type, pickup times, appointment times and addresses
- Other duties as required
Skills
- High School Diploma, GED or equivalent
- Computer literate
- Excellent customer service skills
- Ability to operate standard telephone system
- Must be able to work shifts or flexible work schedules as needed
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
- Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.)
- Successfully pass a pre-employment drug screen
Benefits
- Vacation: minimum of two (2) weeks
- Sick days: 5 days
- Holidays: 12 days; 8 standard and 4 floating
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Company Overview
Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, shuttle. It was founded in 1998, and is headquartered in Lombard, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.transdevna.com.
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