Ainsworth Inc is a growing company committed to providing end-to-end services for asset maintenance and refurbishment. The Customer Service Representative acts as the communication hub between clients and technicians, ensuring coordination of maintenance and service activities with a focus on client satisfaction and operational efficiency.
Responsibilities
- Build and maintain strong working relationships with technicians and clients in your designated zone
- Schedule and coordinate maintenance inspections, service calls, and repairs per SLA and company procedures
- Ensure all service call information (labor, materials, equipment, codes, etc.) is accurately recorded from initiation to billing
- Respond promptly to technician and client requests, escalating issues when necessary
- Collaborate with internal teams to maintain service excellence and client satisfaction
- Ensure accurate data entry for service calls and billing preparation
- Verify all maintenance activities are completed within contractual timelines
- Perform daily closeout tasks, including technician time tracking, material consumption, and reporting
- Support proposal generation and follow-up on pending service requests
- Assign daily workloads and maintain real-time communication throughout the day
- Track technician arrival times, progress, and completion to ensure adherence to schedule
- Keep an accurate dispatch board reflecting current job statuses
- Coordinate with estimators and purchasers to ensure technicians have necessary materials
- Schedule repair work once required materials are available
- Escalate field issues to the Foreman and Field Supervisor when appropriate
Skills
- Strong communication, interpersonal, and organizational skills
- Ability to multitask and manage multiple service issues simultaneously
- Skilled in problem-solving and coordination under time-sensitive conditions
- Team-oriented with a proactive, client-focused attitude
Benefits
- Comprehensive health, dental and medical benefits, including wellness supports, 401k matching and generous vacation
- Service milestones and peer recognition plus Employee Discounts and Incentives
- Hybrid working models, where applicable
- An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
Company Overview
Our customers depend on their buildings, industrial assets, processes, and energy management, to help them meet competitive challenges. It was founded in 1933, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.ainsworth.com.
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