Join blithequark's Office of Servicemembers' Group Life Insurance (OSGLI) Customer Service Center
At blithequark, we're dedicated to serving the financial needs of our customers, with a special focus on supporting service members, veterans, and their families. As a leading financial services organization, blithequark has been aiding our service members since 1965, and we're proud to have been recognized as a "Top 100 Military Friendly Employer" by G.I. Jobs Magazine. We're now seeking a highly skilled and compassionate Customer Service Professional to join our OSGLI Customer Service Center team on a fully remote basis.
About the Role
As a Customer Service Professional at blithequark's OSGLI Customer Service Center, you will be the primary point of contact for service members, veterans, and their families, providing them with accurate and timely information about their life insurance benefits. You'll work in a fast-paced, dynamic environment, handling a high volume of customer inquiries via phone, email, and other channels. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to resolve customer complaints and concerns efficiently, while promoting blithequark's products and services.
Key Responsibilities
- Receive, evaluate, and respond to customer inquiries, using computerized systems to track, gather information, and provide referrals or routine transactions.
- Assess customer needs and suggest alternative products or services, promoting blithequark's life insurance offerings.
- Handle most customer calls and transactions independently, escalating complex issues to senior representatives or specialized teams as needed.
- Document and investigate customer complaints, resolving issues promptly and fairly.
- Maintain a thorough understanding of blithequark's life insurance products, policies, and procedures, staying up-to-date on industry developments and regulatory changes.
- Provide clear, concise, and accurate information to customers, both verbally and in writing.
- Demonstrate a customer-centric approach, empathizing with customers and delivering personalized support.
- Work collaboratively with colleagues to achieve team goals and objectives.
Essential Qualifications
- 1-3 years of directly related customer service experience, preferably in a financial services or insurance industry setting.
- Well-developed transaction processing experience, with a strong understanding of customer service principles and practices.
- College degree or equivalent business/military experience preferred.
- Strong people skills, with an ability to think like the customer and deliver top-quality service.
- Proven record of dependability, punctuality, and reliability, with a strong attendance record.
- Ability to learn and retain a significant amount of technical information in a relatively short period.
- Receptivity to detailed performance feedback and a willingness to continuously improve.
- Proficiency with keyboard and window-based applications, including internet navigation.
- Excellent oral and written communication skills, with active listening abilities.
- Ability to excel in a team environment, as well as work independently with minimal supervision.
Preferred Qualifications
- Experience working in a fast-paced, inbound customer service center environment.
- Familiarity with life insurance products and policies, particularly those related to service members and veterans.
- Knowledge of blithequark's products and services, or a willingness to learn.
- Previous experience working with a computerized customer relationship management (CRM) system.
What We Offer
At blithequark, we're committed to supporting our employees' growth and well-being. As a Customer Service Professional, you'll enjoy:
- A market-competitive base salary, with a yearly bonus potential.
- A comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, and retirement plans.
- Paid Time Off (PTO) and leave of absences, including parental and military leave.
- Tuition Assistance to support your ongoing education and career development.
- Work/Life Resources to help you manage topics such as parenting, housing, senior care, finances, and emotional well-being.
- Opportunities for career growth and professional development, with access to leadership training and mentorship programs.
- A dynamic, inclusive work environment that celebrates diversity and promotes a culture of respect and empathy.
Remote Work Requirements
As a fully remote role, you'll need to ensure you have the necessary technology and workspace to perform your duties effectively. This includes:
- A reliable internet service provider with at least 25 Mbps download speeds.
- A wired Ethernet connection (not Wi-Fi) for your computer.
- A USB wired headset with noise cancellation features.
- A quiet, distraction-free workspace with minimal background noise.
- The ability to handle calls with a cell phone or landline, with unlimited data and minutes.
Why Join blithequark?
At blithequark, we're passionate about making a positive impact on our customers' lives. As a Customer Service Professional, you'll be part of a dedicated team that's committed to delivering exceptional support to service members, veterans, and their families. You'll enjoy a dynamic, inclusive work environment that values diversity, promotes a culture of respect and empathy, and supports your ongoing growth and development.
If you're a motivated, customer-centric professional with a passion for delivering top-quality service, we encourage you to apply for this exciting opportunity. Join blithequark's OSGLI Customer Service Center team and become part of a legacy of service and support that's made a difference in the lives of our customers for generations.
blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, worldviews, and life circumstances.
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