The Matthew Moriarity Insurance Agency in Centennial, CO is hiring a Customer Experience Manager to join our growing team! We are one of the fastest-growing and one of the highest producing agencies in the nation, and we're looking to add a talented Customer Experience Manager to join our Customer Service team. If you enjoy helping people, working in a fast-paced, fun and team oriented environment, this is the opportunity for you! Career and leadership opportunities available and encouraged. Apply today! Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities Process customer policy change requests. Secure all Trailing Documents from customers. Handle all incoming claim calls from customers and follow-up. Complete Evidence of Insurance requests. Develop new Financial Services opportunities. Document each customer contact in eAgent. Ask each customer for referrals and explain our referral program. Treat each customer contact as a cross and up-sell opportunity including financial products. Provide exceptional customer service and support. Be outstanding at relationship building. Participate in regular team meetings and brainstorming sessions. Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Possess an upbeat, positive and enthusiastic attitude. Proficiency to multi-task, follow-thru and follow-up. Excellent Communication/interpersonal skills. Career minded vision. Great Customer Service Skills. Commitment to excellence, willingness to work hard, and willingness to go the extra mile. Apply Job!