Lab Dispatcher+CSR - Remote OVERNIGHT Mon-Fri 10p-630am Central Time

Company : TridentCare This position is a hybrid Lab Dispatcher and Customer Service Representative position Dispatcher Essential Duties and Responsibilities : ? Properly documents changes to orders requested by facility and / or ordering physician. ? Coordinates estimated time of arrival (ETA) with appropriate technician and facility, upon request. ? Ensures dispatched orders are confirmed as received by technicians. ? Contacts facilities when scheduling or re-scheduling is necessary for any reason. ? Coordinates reassignment of orders to different technicians when necessary. ? Assists with inbound Customer Service calls as needed or directed. Dispatcher Qualifications : ? High School Graduate or GED. ? Proficient to expert use of Microsoft Office software. ? Ability to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information to ensure effective response. ? Ability to focus on the task at-hand in a busy, call center environment Work-From-Home Requirements : ? Must have private workspace, free from external sounds and distractions. Must meet safety checklist requirements. ? Must have high speed internet connection to support VoIP communications. Fiber or Cable is recommended. DSL and Satellite connections are not recommended. ? Must successfully pass Trident Care's Network Performance Test. Must have access to a PC that can run this test. (Not Chromebook).