Customer Operations Lead is responsible for service delivery, technical presentations, and consultative support to global accounts in the Hospitality industry. Must have in-depth knowledge of the industry, technologies, and customer satisfaction methodologies.
Requirements
- Service Delivery responsibilities for selected major global account
- Perform in-depth and high-level technical presentations for customers, partners, and prospects
- Provide consultative support to other COL's in other areas of the business
- Mentor other COL's in the assigned territory
- Proactively plan to prevent issues that shorten time to revenue and affect future opportunities through the account teams and appropriate organisations
- Work closely with the ESSM to ensure overall global framework & customer strategy is maintained
- Yield maximum product and services revenue from each account while driving customer satisfaction
- Strong project management leadership and resource tracking techniques
- Excellent customer facing written and verbal communication, listening, negotiation and presentation skills
- Technical knowledge and consultative skills that are above reproach
- Ability to understand complex technical and the ability to solve the problem or solicit the required resources
- Ability to train other members of the team and act as a mentor as required
- Ability to lead and collaborate with specialised cross-functional team, assign tasks and provide direction with little to no supervision
- Demonstrated ability to implement, drive and track projects
Benefits
- Good benefits, but not specified
Originally posted on Himalayas
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