Introduction to blithequark and the Role
At blithequark, we are passionate about creating a world where every customer's voice is heard and valued. As a leader in our industry, we recognize the importance of customer-centric approaches in driving innovation, improving services, and fostering strong community relationships. We are now seeking highly motivated and experienced Customer Engagement Officers to join our team on a fixed-term contract basis. This is an exceptional opportunity for individuals who share our vision and are eager to make a real impact in the lives of our customers.
Job Overview
The Customer Engagement Officer will play a pivotal role in enhancing, promoting, and managing customer involvement in decision-making processes regarding their homes and communities. The successful candidate will co-design services that put customers at the heart of everything we do, ensuring that their voices are heard and their needs are met. This role is ideal for individuals who are passionate about community development, customer engagement, and driving positive change.
Key Responsibilities
- Develop and implement effective customer engagement strategies to improve services and promote customer involvement in decision-making processes
- Build and maintain strong relationships with key service areas and departments to embed a customer-centric approach
- Design and deliver effective communication materials for customers, including leading meetings, focus groups, and community events
- Work with Customer panels to review the effectiveness and impact of customer engagement initiatives and make recommendations for future development
- Maintain a consistent approach to logging customer engagement across the organization, providing evidence of impact and value
- Collaborate with internal and external stakeholders to promote customer engagement and community development initiatives
What We Are Looking for in You
To be successful in this role, you will need to have:
- Previous experience of working in a Customer or Community Engagement role, with a proven track record of delivering successful engagement initiatives
- Experience of facilitating customer engagement initiatives, including leading meetings, focus groups, and community events
- Knowledge of the legal and regulatory framework relevant to Housing, with the ability to apply this knowledge in a practical context
- Excellent communication and interpersonal skills, with the ability to communicate effectively with internal and external stakeholders
- Ability to design effective communication materials for customers, with a strong understanding of customer needs and preferences
- A DBS check will be carried out before commencing employment, and you will need to be able to drive and have access to a vehicle due to occasional travel to blithequark sites
Essential Qualifications
The following qualifications are essential for this role:
- Relevant experience of working in a Customer or Community Engagement role
- Strong understanding of customer needs and preferences
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
Preferred Qualifications
The following qualifications are preferred for this role:
- Relevant qualifications in Customer Engagement, Community Development, or a related field
- Experience of working in a housing or social care setting
- Knowledge of customer engagement software and systems
- Experience of designing and delivering training programs for customers or staff
Skills and Competencies
To be successful in this role, you will need to have the following skills and competencies:
- Strong communication and interpersonal skills, with the ability to communicate effectively with internal and external stakeholders
- Ability to work independently and as part of a team, with a strong sense of initiative and self-motivation
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Ability to design effective communication materials for customers, with a strong understanding of customer needs and preferences
- Strong analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to supporting the career growth and development of our employees. As a Customer Engagement Officer, you will have access to a range of learning and development opportunities, including:
- Training programs to develop your skills and knowledge in customer engagement and community development
- Coaching and mentoring from experienced professionals in the field
- Opportunities to attend industry events and conferences, with the chance to network with other professionals and stay up-to-date with the latest developments in the field
- A supportive and collaborative work environment, with a strong focus on teamwork and employee well-being
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. As a Customer Engagement Officer, you will be working from home, with occasional travel to our offices for collaborative team working days. You will be part of a dynamic and motivated team, with a strong focus on customer-centric approaches and community development. Our company culture is built on the following values:
- A strong commitment to customer satisfaction and community development
- A supportive and collaborative work environment, with a focus on teamwork and employee well-being
- A culture of innovation and creativity, with a willingness to try new approaches and take calculated risks
- A strong sense of social responsibility, with a commitment to making a positive impact in the communities we serve
Compensation, Perks, and Benefits
As a Customer Engagement Officer at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:
- A competitive salary, with opportunities for career growth and development
- Up to 28 days annual leave (plus bank holidays), with the opportunity to buy and sell leave
- Family-friendly policies, including generous Paternity, Maternity, Shared Parental, and Adoption leave, plus 3 days paid Urgent Domestic Leave
- Medicash membership, with access to an employee assistance program, discounted gym membership, and exclusive discounts
- A Health Cash Plan worth up to £1700 p/a, with cashback for dental, optical, physio, and complementary therapies, and more
- A pension contribution scheme, with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities, with access to training programs, coaching, and mentoring
- A salary sacrifice electric vehicle scheme and cycle to work scheme
- An employee reward and recognition scheme, with a wellbeing hub and discounts from a wide range of retailers
Conclusion
If you are a motivated and experienced customer engagement professional, with a passion for community development and driving positive change, we encourage you to apply for this exciting opportunity. As a Customer Engagement Officer at blithequark, you will have the chance to make a real impact in the lives of our customers, while developing your skills and knowledge in a supportive and collaborative work environment. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!
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