Coordinator, Community Engagement – Amazon Store

Please note that we are only accepting applicants from:

NY, NJ, CT, DC, VA, RI, MA, PA, MD

Company Information:

The Specialty Food Association (“SFA”) is a 501(c)(6) trade association representing 4,000+ maker, buyer, distributor, and broker members. Established in 1952 and best known for the Summer Fancy Food Show, the Winter FancyFaire* trade shows, the SFA is the industry resource on trends and education in the $207 billion specialty food industry. The SFA recognizes excellence in food innovation via the premiere sofi Awards.

Position Summary:

The Specialty Food Association (SFA) is seeking a highly organized and service-oriented Community Engagement Coordinator to support a wide range of initiatives designed to enhance the member experience and strengthen community engagement.

The incumbent will report directly to the Director, Community Engagement and may also be deployed to work collaboratively with the various functional areas within the Membership department (Community Engagement, Member Relations, Education & Programming, and Operations) and other SFA departments to ensure the smooth execution of member-focused programs, events, and communications.

Essential Functions & Responsibilities:

Community Engagement and Member Benefit Support

• Provide support for in-person community engagement events at tradeshows and year-round, including management of event planning and logistics, marketing requests and invitations, venue coordination and food and beverage arrangement.
• Monitors online community groups to improve virtual engagement efforts. Provides support for the implementation and maintenance of virtual community engagement through selected platform.
• Monitors SFA website, providing updates to the Marketing & Communications team and ensuring all community engagement related pages are up to date.
• Assist with tracking and documenting new member benefit ideas and community engagement opportunities by gathering inputs, event feedback, and member communications. Collect data and build reports to measure key performance indicators related to community engagement.
• Administrative support for community engagement programming, such as Exchange Groups, alliance organization and partnership outreach and collaboration, and other activities.
• Provides project coordination support and collaborates with team members ensuring tasks and deadlines are met across multiple team functions.
• Provide leads to sales and member services teams based on engagement program participation.
• Collaborate with and lend support across departments (e.g. Education, Sales, Marketing) to achieve overall strategic goals, as needed.
• Develop and maintain a working knowledge of the specialty food industry and SFA’s role within it.
• Maintains calendar of competitive events and coordinates with Director to ensure SFA is represented at targeted events and maintains industry relations.
• Organize and maintain shared resources by managing team folders, templates, and standard operating procedures to keep resources up-to-date and accessible.
• May assist with additional member programs and specific initiatives, as needed.

Position Qualifications:

• Bachelor’s degree or equivalent experience required.
• 1–3 years of experience in a member services customer service, association, or program coordination role.
• Strong organizational skills with a detail-oriented and proactive approach to managing multiple projects.
• Excellent written and verbal communication skills.
• Comfortable engaging with external partners and members via email, phone, and virtual platforms.
• Familiarity with CRM platforms (e.g., Salesforce), project management tools, and Zoom/webinar technology is a plus.
• Passion for the food industry.

Physical Demands & Work Environment:

The Association is headquartered in an office building in NYC, though the workforce is primarily home-based. This position is primarily remote but will require your presence in the office at various times. Being in a remote position, a high-speed internet connection and presentable work environment is required for this role. Regardless of location, job demands may require extended periods of sitting; telephone work and/or computer work, and interactions with other staff members, external vendors and SFA external constituents. Periodic travel required both for industry events and for team and department meetings, approximately 5%. Occasional lifting of heavy boxes up to 40 pounds may be required, particularly around events.

Please note that we are only accepting applicants from:

NY, NJ, CT, DC, VA, RI, MA, PA, MD

This job specification is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and SFA reserves the right to change this position description and/or assign tasks for the employee to perform, as the SFA may deem appropriate.