Community Ops VA

ABOUT THE ROLE

As our Community Ops VA, you’ll play a vital cross-functional role supporting both logistical execution and community operations at MDS. From coordinating the delivery of physical items for events and members to managing key backend processes that keep our online spaces organized, your work ensures smooth, high-quality experiences for both our internal team and external community. You’ll liaise with vendors and our warehouse, maintain item and shipment tracking systems, and support daily operational tasks across departments. This role sits within the Operations department and serves as a direct link between our strategic planning and boots-on-the-ground execution.

ABOUT YOU

You’re a highly organized and adaptable problem-solver who thrives in fast-paced, remote environments. Whether it’s managing shipments, wrangling spreadsheets, or tracking community engagement details, you bring a sense of ownership and follow-through to everything you touch. You’re detail-driven without losing sight of the big picture and can comfortably juggle logistics, communication, and tech tools. You care deeply about delivering clarity, consistency, and great experiences, and you know how to get things done without needing constant reminders.

ABOUT US

Our Evolution: A Leap from Humble Beginnings to E-commerce Excellence

Once a small circle of aspiring Amazon sellers, we've soared to new heights as Million Dollar Sellers (MDS). Our journey from the 50k+ group to a powerhouse community is a testament to our relentless pursuit of excellence. Today, MDS is more than a community; it symbolizes success, home to the elite and the enterprising, where only the best of Amazon's 7-figure entrepreneurs gather.

Our Ethos: Where Giving Leads to Thriving

Rooted in the mantra "Give More, Get More," our ethos is the heartbeat of MDS. It's a world where active participation and mutual growth are not just encouraged, they're expected. Our community thrives on high engagement, shared wisdom, and authentic experiences. We pride ourselves on being a no-go zone for info-marketers and self-proclaimed gurus, keeping our space pure, practical, and power-packed with real-world knowledge.

Our Mission: Uniting the Brightest in E-commerce

Our mission is bold yet crystal clear - to bring together and facilitate information exchange and relationship building between the brightest minds in e-commerce who share our core values. With our members representing over 7 billion in sales in 2022, MDS stands tall as the premier league of e-commerce entrepreneurship. Our commitment is unwavering: to keep MDS at the forefront of thought leadership and trailblazing innovation in the industry.

Who We Are:

MDS stands as a beacon for over 650 e-commerce entrepreneurs, generating a staggering 8 billion dollars on Amazon. It's a melting pot where innovation, networking, and collaboration are not just buzzwords, but a way of life. Our members, ranging from successful CEOs to visionary leaders, thrive in an ecosystem rich in knowledge, insights, and strategic partnerships.

Our Core Values: The MDS Creed

• Give More, Get More: We believe in abundance, where collective growth and success are not just dreams but realities.
• The Group Comes First: Our strength lies in unity, celebrating our achievements as a collective triumph.
• What Would Mom Say: We operate with ethics, respect, and kindness, non-negotiable values.
• Like-minded & Driven: Ambition, resilience, and the pursuit of excellence mark our shared journey.
• Show Up: Every interaction is a chance to inspire, learn, and make a difference.
• Proven: Our community is an exclusive arena for the proven, where merit and credibility are king.

Requirements

KEY RESPONSIBILITIES

• Coordinate the ordering, shipping, and delivery of all physical items across MDS—including welcome boxes, birthday gifts, member merch, and event materials—ensuring timely arrival and consistent quality.
• Manage event-related logistics with the Events team, including shipping timelines, packaging needs, vendor coordination, and post-event returns.
• Serve as the primary liaison with the warehouse, maintaining SKU records, labeling systems, and standardized processes for inventory movement and restocking.
• Research and propose cost-effective logistics and fulfillment solutions to improve how we deliver physical experiences.
• Onboard new members, update onboarding checklists, and support their experience with admin setup and welcome box shipments.
• Manage and review requests for Channels and Facebook Groups (accept/deny, send confirmation emails, post graphics).
• Send new member emails and update the databases in Airtable ahead of team meetings.
• Update and manage SMS announcements in High Level for calls, and send reminder emails.
• Send Google Calendar invites for community calls.
• Take attendance during virtual calls, track participation, and complete follow-up tasks.
• Maintain and update community resources, including Documents & Directories that support business and personal growth.
• Help administer and track members' awards, requesting graphics and posting them on Facebook.
• Request and post graphics and updates for new members on Facebook.
• Track and report on member engagement data to inform programming and establish it as a recurring metric.
• Attend internal meetings to ensure alignment with the wider team.

QUALIFICATIONS

• 2+ years of experience in logistics coordination, operations support, or virtual assistant roles
• Strong organizational and time management skills with excellent attention to detail
• Comfortable working across multiple teams and managing competing priorities
• Experience using tools such as Airtable, ClickUp, Slack, Google Workspace, and Facebook Groups
• Ability to communicate clearly and professionally with vendors, teammates, and community members
• Proactive, resourceful, and able to identify and solve problems independently
• Comfortable working in a remote, fast-paced environment where flexibility and follow-through are key

Benefits

Compensation:

• $800 - $1,100 per month.

Benefits:

• Global Work Flexibility: Experience the ultimate freedom of a digital nomad lifestyle with MDS. Our 'office' is wherever you are, offering unparalleled flexibility to work from home, at a café, or while globe-trotting, as long as you're in sync with Eastern Time for key hours. This flexibility ensures you can balance personal and professional life seamlessly.
• Outcome-Driven Work Culture: At MDS, we prioritize results over rigid schedules. Manage your day according to your own rhythm, focusing on outcomes, not hours. This approach grants you the freedom to handle personal tasks or indulge in leisure activities without compromising work quality.
• Autonomous Time Management: Empower yourself with the autonomy to organize your tasks and schedule. We trust you to strike the perfect balance between work and personal life, fostering a healthy work-life integration.
• Elite Networking Opportunities: Engage with over 650 leading e-commerce entrepreneurs in our network. These interactions are more than networking; they are invaluable learning experiences, offering deep insights and the chance to forge lasting industry connections.
• Exclusive Event Access: Represent MDS at exclusive, high-profile events, providing unique opportunities for professional development. These events are gateways to new experiences, cultures, and a global professional network.
• Dynamic Community of Innovators: Immerse yourself in an environment brimming with driven, like-minded professionals. This vibrant community encourages continuous personal growth, innovative thinking, and an entrepreneurial spirit.
• Continuous Professional Development: Stay at the forefront of e-commerce trends and strategies within our ever-evolving community. Your journey with MDS ensures your professional development is always advancing.
• Impactful Work: Your role at MDS allows you to make a tangible impact on our members and communities growth and success. This sense of purpose and visible impact adds a fulfilling dimension to your career, transcending traditional job satisfaction metrics.
• Work-Life Synergy: We embrace the synergy between work and life as essential to your overall well-being. Our culture supports a harmonious integration of both, leading to a more balanced and rewarding lifestyle.
• Apps and Tech: You love working with tools to support your abilities and aren’t afraid of digging into spreadsheets or learning a new software from chatGPT to project management, you harness and grow with them.

Who This Role Won't Work For:

• If You Seek a Corporate Ladder: MDS isn't the conventional corporate environment. If you're looking for a traditional corporate structure with a clear, hierarchical ladder to climb, we're not the right fit. Our community thrives on flexible structure where innovation and entrepreneurship take the front seat.
• Instruction Seekers: This role isn't for those who expect daily directives and step-by-step guidance. We value self-starters and independent thinkers who are comfortable with taking the initiative. If you're not one to embrace autonomy and proactively undertake projects, this might not be the place for you.
• Organizational Skills Lacking: Effective organization is key in our dynamic environment. This role demands strong organizational skills to manage multiple tasks and projects efficiently. If staying organized under pressure isn't your strength, our fast-paced setting might be overwhelming.
• Preference for Static Roles: If you prefer a predictable, unchanging work environment, you might find our dynamic and often evolving landscape challenging. We operate in a space that requires adaptability and a love for embracing new challenges regularly.
• Resistant to Change: The e-commerce landscape is ever-evolving, and so are we. Those who are resistant to change and prefer a static work environment will find it difficult to thrive in our agile and forward-moving community.

Originally posted on Himalayas