Position: COMMUNICATIONS ASSISTANT (Part Time/ Weekends)
Overview
Sentara After Hours Answering Service is looking to hire a Part-time
-Weekend
- Communication Assistant.
This is a remote position; however, the candidate must reside in the Hampton Roads or Blue Ridge area. It may be required to visit the office in case of connectivity issues or power outage.
Weekend
Shifts:
Saturdays and Sundays, 8:00am to 6:30pm. Must be flexible to work on Fridays as needed.
Responsibilities
Sentara Communication Assistants play a critical role within the organization, facilitating all emergent and non-emergent communication both externally and internally. The Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments (currently 12 hospitals and 4 FSEDs). External call facilitation generally includes looking up patient information for friends and family members of patients and transferring customers to appropriate departments.
Internal call facilitation generally includes utilizing complex on-call schedules with escalations and facilitating nurse-to-physician and physician-to-physician communication, including emergent consultations. The role includes assisting with training new employees at your level and performing additional duties as assigned.
Location and Work Type
City/State: Virginia Beach, VA
Work Shift: Weekend Days
Qualifications
• High School Diploma or equivalent
• 1 year of computer/keyboard skills required
• Previous healthcare and multi-line phone experience preferred
• Understanding of medical terminology
• Customer service experience
• Call center experience preferred
Benefits
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year
• Discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus potential if system and eligibility criteria are met
Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room and is supported by board-certified physicians. Sentara Independence is an extension of the quality services at Sentara Virginia Beach General Hospital, including advanced imaging and physical therapy.
Equal Opportunity Sentara Health is an equal opportunity employer and values diversity and inclusiveness in its workforce. This is a tobacco-free environment in support of our mission to improve health every day.
Remote Work Eligibility For remote positions, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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