Consumers Credit Union is a certified Great Place to Work, currently seeking a Collector to join their team. The role involves supporting members through financial hardships, guiding them toward payment solutions, and safeguarding credit union assets.
Responsibilities
- Assisting members with their financial hardships through inbound and outbound calls or emails
- Analyzing the financial situation of delinquent borrowers, educating them on their payment assistance options, offering payment arrangements, or assigning accounts for further action when appropriate
- Maintaining accurate, and up to date documentation on all collections activity
- Sharing insights, trends, and collaborate with team members and management on daily processes to drive efficiency and support continuous improvement
- Collaborating with other departments and assist with other tasks as CCU or member needs evolve
Skills
- High school diploma or equivalent
- 1+ years' experience in Banking, Collections or Related
- Verbal and written professional communication skills
- Computer proficiency and high comfort level working in/toggling between multiple programs simultaneously
- Ability and desire to educate members on credit union tools and resources
- Positive, helpful, team-oriented focus and adaptable to change
- Bilingual in Spanish
Benefits
- Medical (High Deductible, HMO and PPO)
- Dental
- Vision
- Spending accounts
- Short-term disability
- Long-term disability
- Life insurance
- 401(k) savings plan
- Pension plan
Company Overview
Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.4 billion in assets and serves more than 276,000 members, making it one of the largest credit unions in the state. It was founded in 1930, and is headquartered in Gurnee, Illinois, USA, with a workforce of 501-1000 employees. Its website is http://myconsumers.org.
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