About the position The Customer Support Specialist at Teleperformance USA is responsible for providing exceptional customer service in a fast-paced environment. This role involves connecting with customers through various channels to address their inquiries, resolve issues, and ensure a positive experience. The position emphasizes innovation in problem-solving and requires strong communication skills to effectively assist customers. Responsibilities ? Find innovative ways to respond to varying questions, issues, and concerns. , ? Connect with customers via phone, email, chat, and social media to resolve their questions or concerns. , ? Calmly attempt to resolve and de-escalate any issues. , ? Escalate interactions when necessary and appropriate. , ? Respond to requests for assistance and/or possible processing payments. , ? Track all call-related information for auditing and reporting purposes. , ? Provide feedback on call issues. , ? Upsell if required. Requirements ? High School Diploma or equivalent. , ? Proven call center experience. , ? Typing speed of 25 WPM. , ? Proficient in PC operation and navigation. , ? Entry-level network troubleshooting skills. , ? Ability to set up home Wi-Fi network. , ? Ability to set up and configure a router or switch. , ? Core proficiency with a laptop or desktop computer. , ? Excellent oral and written communication skills. , ? Ability to work independently. , ? Ability to stay composed and objective in a fast-paced environment. , ? Strong listening skills. Nice-to-haves ? IT/Network certifications/degrees preferred. , ? 18 years of age or older. Benefits ? Paid Training , ? Competitive Wages , ? Full Benefits (Medical, Dental, Vision, 401k and more) , ? Paid Time Off , ? Employee wellness and engagement programs